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Thales

Global defense and aerospace electronics

Team Lead In-Service Support

Customer SupportConfirmed live in the last 24 hours
Full-timeStuttgart, GermanyNo salary listed

About the Job

Requirements

  • Completed degree in Informatics, Business Informatics, Business Engineering, or a comparable field.
  • Several years of experience in bid and project management and in Customer Support & Services, ideally in the defense industry.
  • Leadership experience and strong communication, negotiation, and stakeholder-management skills.
  • Structured, analytical, and entrepreneurial working style, with a strong sense of responsibility and integrity.
  • Business-fluent German and English; French is advantageous.
  • Very good Microsoft Office skills; experience with Polarion, Jira, Confluence, SAP, or M-Files is advantageous.
  • Interest in actively shaping a new organization and developing its processes, performance, and competitiveness.

Responsibilities

  • Lead and strategically develop an interdisciplinary Customer Support & Services team, including disciplinary and professional leadership.
  • Own bids and projects in Customer Support & Services, including technical-logistical support and spare-parts management.
  • Manage resources, capacity, budgets, schedules, and quality to achieve project and bid objectives.
  • Own technical-logistical support and spare parts, including customer, stakeholder, and end-to-end management.
  • Collaborate closely with Bids & Projects, Engineering, Product Integration & Repair, and other national and international stakeholders.
  • Improve the performance and competitiveness of the Customer Support & Services organization through data and performance management, digitalization, and artificial intelligence.
  • Build a learning organization through training, learning moments, and lessons learned.
  • Proactively analyze potential new application areas by assessing market trends.

Desired Qualifications

  • Experience in the defense industry.
  • French language skills.
  • Experience with Polarion, Jira, Confluence, SAP, or M-Files.

About the Company

Thales

Global defense and aerospace electronics

Thales designs and delivers critical technology for aerospace, defense, and digital security. Its products include electronics, software, and data-security systems that power air travel, payments, and modern military platforms, by integrating hardware and software to build systems such as avionics, radar, cybersecurity, and secure communications that collect sensor data and protect networks. It stands out through deep industrial experience, end-to-end solutions across defense, aerospace, and cybersecurity, and a focus on AI and quantum tech, aided by strategic acquisitions and partial state ownership. Its goal is to provide reliable, secure, and connected technologies that support national security, public safety, and everyday life by solving complex security and connectivity challenges.

Company size
10,001+
Company stage
IPO
Headquarters
Meudon, France
Founded
1893

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