Executive Physicals Coordinator

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The Executive Medicine Department has an exciting opportunity for a full-time Executive Physicals Coordinator to work in Miami.

CORE JOB SUMMARY

The Executive Physicals Coordinator serves as a liaison for patients and corporations by providing assistance in coordinating executive physicals to meet the healthcare needs of patients and corporation employees seeking medical care within the University of Miami Health System.

CORE JOB FUNCTIONS                                                                                                          

• Communicates with existing patients and potential patients regarding our programs and services.
• Coordinates executive physicals for the department by working with patients to schedule appointments.
• Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.
• Handles executive physical inquiries received through e-mail by providing information requested.
• Coordinates appointment scheduling within our department and outside our department as needed.
• Documents all patient interactions in department log to ensure continuity of care.
• Creates itineraries for patient visits and checklists.
• Coordinates with executives time of arrival, appointment location, and appointment instructions.
• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.
• Assists with patient grievance escalations, billing escalations and urgent specialty appointment escalations.
• Assists the Executive Physicals Manager in the development of workflows for executive physicals and continuously assesses ways to improve efficiency.
• Assists the Executive Physicals Manager with creating and updating standard operating procedures for executive physicals.
• Responsible for regular communication of the department's role to appropriate internal and external parties.

• Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.

• Blocks provider schedules as needed to ensure efficient clinical workflow.
• Runs reports to track program statistics and provides updates to leadership as requested.
• Assists the Executive Physicals Manager with conducting market research to make recommendations to leadership on ways to improve program.
• Provides coverage for other Executive Physicals Coordinators as needed.
• Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.

• Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.

• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Must be willing to travel/float between sites.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s Degree in relevant field

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Excellent customer service skills.
• High level of attention to detail and organizational skills.
• High level of time management skills.

Any appropriate combination of relevant education, experience and/or certification may be considered. 

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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