Manager – Digital Technology Org

The IT Manager for the Collaboration Platform Engineering Unit leads the engineering and evolution of enterprise collaboration, productivity, and AI-enabled workplace capabilities that support Mayo Clinic staff across the organization. The team is responsible for Microsoft 365 services including Exchange/Outlook, Microsoft Teams, SharePoint, OneDrive, and related collaboration technologies, while also embracing the continued evolution of AI-enabled capabilities across the digital workplace, including Microsoft Copilot and emerging AI and agentic technologies. The manager is accountable for reliable platform operations, engineering excellence, service lifecycle management, change and technology governance, vendor partnerships, and the responsible introduction of new capabilities. Working closely with Infrastructure, Information Security, Enterprise Architecture, Product Management, and business partners, this leader helps translate organizational needs into secure, scalable, and intuitive digital workplace solutions. The position combines people leadership, technical and operational oversight, strategic planning, vendor and financial stewardship, and innovation leadership to advance how Mayo Clinic employees communicate, collaborate, automate work, and responsibly use emerging technologies to improve productivity."

This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship.

Digital Operations and Service Delivery: Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.

Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.

Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.
Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.

Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.

Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics). Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.

Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.

Compensation Detail: $141,024.00 - $204,526.40 / year