Field Service Representative

Job Title - Field Service Representative - internal job title - Generalist Service Representative II

Location: Fixed customer Site

Department: Secure Power Services

Position Overview

Schneider Electric is seeking a highly motivated and technically proficient Field Service Representative (FSR) to provide dedicated on-site support at a strategic customer facility. This customer-facing role combines technical service delivery, operational support, digital transformation initiatives, and business development activities to ensure the reliability, efficiency, and lifecycle performance of the customer's critical power infrastructure.

The successful candidate will act as Schneider Electric's primary on-site representative, building strong customer relationships, delivering technical expertise, supporting day-to-day operational activities, and driving the adoption of digital services and monitoring solutions. The role will also play a key part in identifying opportunities for service growth, modernisation projects, energy efficiency improvements, and lifecycle upgrades.

Key Responsibilities

Technical Service & Operational Support

• Provide dedicated on-site support for Schneider Electric Secure Power equipment and digital monitoring platforms.
• Perform routine preventive maintenance, corrective maintenance, and fault diagnosis.
• Coordinate with Schneider Electric service teams, technical support, engineering teams, and subcontractors to ensure timely issue resolution.

• Asset management, lifecycle support services and maintain accurate service records.
• Modifications and upgrades to existing installed equipment.
• Supervise contractor activities where required.

Customer Relationship Management

• Serve as the primary Schneider Electric point of contact on-site.
• Develop trusted working relationships with customer operations, facilities, engineering, and management teams.
• Provide technical recommendations that improve system reliability, resilience, and operational efficiency.
• Deliver a high level of customer satisfaction through proactive engagement and responsive support.

Digital Transformation & Connected Services

• Drive adoption and utilization of Schneider Electric digital service offerings, EcoStruxure platforms, and connected solutions.
• Support development and integration of remote monitoring.
• Identify opportunities to enhance operational intelligence through data analytics and asset performance insights.

Business Development & Growth

• Actively identify opportunities for service contract expansion, modernisation projects, lifecycle replacements, battery upgrades, digital services, and energy efficiency initiatives.
• Work closely with sales and account management teams to support business growth within the customer account.
• Capture customer requirements and develop recommendations aligned with site operational goals.
• Promote Schneider Electric's full portfolio of services and solutions through regular engagement with stakeholders.

Health, Safety & Compliance

• Ensure all activities are conducted in accordance with Schneider Electric and customer safety requirements.
• Support site safety initiatives and promote a strong safety culture.
• Participate in risk assessments, method statement reviews, and permit-to-work processes.

Candidate Profile

• Degree, Diploma, or equivalent qualification in Electrical or Electronic Engineering.
• Experience working on critical power systems, UPS systems, electrical distribution equipment, or data centre infrastructure. Schneider Electric UPS product training desirable.
• Strong fault-finding, diagnostic, and problem-solving skills.
• Experience working directly within customer environments and managing stakeholder relationships.
• Understanding of digital monitoring platforms, network-connected equipment, or industrial digitalisation technologies is desirable.
• Commercial awareness with the ability to identify opportunities for service improvement and business growth.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with wider Schneider Electric teams.
• Commitment to safety, quality, and continuous improvement.
• Valid full driving licence.
• Willingness to travel internationally to Schneider Electric training facilities for technical training and professional development.

What we offer you: 

Competitive salary & Bonus Scheme,  

28 Days Annual Leave + Public Holidays,  

Private Health Care, 

Pension Scheme and Life Assurance 

Worldwide Employee Share Ownership Programme,  

Various Health & Wellbeing Support Options, Employee Assistance Programme. 

Cycle to Work Scheme 

CareerHub (internal mobility opportunities + access to mentors & projects globally),  

Learning Portal and much more. 

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

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At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this Ireland based position, the expected pay range is EUR 52,800 - EUR 79,200 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the Ireland. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.