Patient Services Liaison

• Front Desk Reception   
  • Greet patients and visitors, answer incoming calls.   
  • Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed 
• Administrative Support   
  • Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff.   
  • Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity 
  • Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study 
  • Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance 
  • Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations 
  • Ensure accurate registration of appointments and timely updates in operational systems 
  • Work closely with investigators and site staff to ensure seamless patient flow and visit execution 
  • Build and maintain strong relationships with patients to support retention and a positive site experience 
  • Assist with scheduling, filing, and general office management. Prepare documents, reports, and forms to support site operations and clinical trial compliance. 
• Other Duties as Assigned 
  • Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience 
  • Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness 

• Ability to communicate and work effectively with a diverse team of professionals  
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments  
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors  
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals  
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel  
• Ability to balance tasks with competing priorities  
• Critical thinker and problem solver  
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done  
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure  
• High level of self-motivation, energy and possess a high degree of urgency.   
• Ability to work independently in a fast-paced environment with minimal supervision  
• Ability to adapt to changes in responsibilities and workloads.   
• Must have a patient service mentality  

Certifications/Licenses, Education, and Experience

• Minimum Education:
  • GED or high school diploma
• Minimum Experience:
  • Prior experience in healthcare, clinical trials, or administrative office work preferred. 
  • 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred.  
  • Understanding of HIPAA and patient privacy standards.  
  • Experience utilizing technology (electronic scheduling systems) 
  • Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...) 

 

Mandatory Employer Disclosures

Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.