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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/3/27
$18 - $25.50/hr
Entry
Downey, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance.
  • Be results-oriented, set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
  • Demonstrate patient advocacy through flexibility, adaptability, empathy, passion, and ethical conduct.
  • Be a process-focused operator who makes data-driven decisions, is detailed, organized, and structured, understands operational processes, and is computer proficient.
  • Demonstrate financial acumen by understanding profit drivers, using metrics to manage, building the financial understanding of team members and clinicians, and understanding local market drivers and competition.
  • Be an active listener and observer of behavior and create a win-win need for change.
  • Be self-motivated and reliable, and capable of working independently and as part of a team.
  • Multitask effectively without compromising work quality.
  • Have interpersonal, oral, and written communication skills.
  • Handle and maintain the confidentiality of patient records.
  • Be organized and detail-oriented in a fast-paced environment.
Responsibilities
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin the dentistry diagnosed by the dentist.
  • Become proficient in the PDS system and tools, skills, and talents needed to help patients make decisions suited to their wants and needs.
  • Execute the HC Handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally overcome common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before completing treatment.
  • Ensure the office exemplifies the Comprehensive Care Model and make referrals outside the office as appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
  • Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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