Zurich Insurance

Global insurer providing property, casualty, life

Senior Marketing Support Executive

Marketing Generalist & ManagementConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Marketing, Business Administration, Communications, or a related field is required.
Three to six years of experience in marketing support, marketing operations, or a similar role is required.

Responsibilities

Lead and monitor team activities to ensure timely completion and increased productivity.
Act as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues.
Drive team development and implement improvement plans that strengthen the work environment and deliver measurable business results.
Supervise assigned team members’ daily activities.
Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
Track the team’s production progress toward daily, weekly, and monthly goals and deadlines, and take proactive steps.
Maintain thorough and current working knowledge of procedures, methods, and regulatory requirements, and partner with other leaders to develop, pilot, and execute improvements.
Understand, support, and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies, and practices.
Interact with and respond to customer inquiries or escalations, as requested, and model, promote, and advocate the organization’s core values.

Desired Qualifications

Experience working in a fast-paced, cross-functional environment.
A proactive, detail-oriented, and results-driven approach.

Job Summary

Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results.

Job Accountabilities - Key Accountabilities

Supervises assigned team members’ daily activities.
Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
Interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Job Qualifications

Required:

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
3–6 years of experience in marketing support, marketing operations, or a similar role.

Preferred:

Experience working in a fast-paced, cross-functional environment.
Proactive, detail-oriented, and results-driven.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1872

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