Traffic Coordinator 1

Job Summary

The Dispatcher is responsible for coordinating transportation activities, communicating with drivers and customers, and ensuring accurate and timely delivery of materials while maintaining efficient routing and scheduling.

Work Schedule: M-F

Hours: 3pm - 11:30pm

Hourly Rate (Depending on Experience: $23-$25 per hour) 

• Competitive hourly pay
• Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k + match)
• Accrue PTO (Paid Time Off) Day 1 of Employment
• Family-oriented culture
• Opportunities for growth and advancement

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function

• Serve as first point of contact for incoming calls and emails and communicate information accurately and timely
• Receive and record information for all calls, emails, and customer requests
• Provide fast and accurate responses to customer inquiries
• Schedule and dispatch drivers, trucks, and equipment based on customer requests and operational needs
• Coordinate delivery routes to maximize efficiency and control costs
• Communicate customer requirements, delivery schedules, and operating hours to drivers
• Monitor driver activity, daily logs, and hours of service to ensure compliance and efficiency
• Track equipment availability and notify Fleet Maintenance Manager of repair needs
• Monitor fuel usage and verify accurate reporting of equipment usage
• Ensure tickets, work orders, and documents meet customer specifications and delivery requirements
• Relay work orders, messages, and instructions between drivers, supervisors, and operations personnel
• Communicate with customers and internal teams to resolve issues, answer questions, and respond to service needs
• Prepare daily schedules and weekly projections for deliveries and truck allocation
• Monitor personnel and equipment to ensure alignment with customer delivery schedules
• Maintain records of dispatch activities including customer requests, deliveries, expenses, and inventory
• Determine equipment, materials, and personnel needed based on work orders and specifications
• Communicate traffic conditions, weather issues, or other factors that may impact delivery timelines
• Evaluate delivery routes and recommend adjustments to improve efficiency and service quality

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Strong communication and customer service skills
• Ability to multitask and manage multiple priorities
• Ability to remain calm and make decisions in high-pressure situations
• Strong organizational and time management skills
• Attention to detail and accuracy in documentation
• Ability to work independently with minimal supervision
• Basic computer and data entry skills
• Ability to coordinate with drivers, customers, and operations teams