Desktop Engineer

Role: 

Geneva Trading, a global trading firm, is seeking a Desktop Engineer to join our team. In this role, you will serve as the primary point of contact for all support-related inquiries and requests from our traders, technical teams, and corporate staff.

Responsibilities:

• Provide daily technical support to all levels of the business, including proprietary applications used by our traders.
• Provide hands-on face-to-face trader desktop support
• Conduct performance testing on workstations and server hardware.  Tune the systems for optimal performance. Once complete, document the results.
• Partner with the IT Support team for both on-site, hands-on hardware support and remote workstations
• Handle IT ordering, receiving, tracking, and inventory management.
• Support Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions
• Lead new hire onboarding and provisioning.
• Monitor and respond to all ticket requests and escalate to the appropriate department when necessary.
• Maintain good documentation.
• Manage global server replacements.
• Use of automation tools, Python, Bash, PowerShell, and other scripting tools
• Develop dashboards using Splunk, Zabbix, Grafana, etc.
• Liaise with third parties to resolve issues.
• Support corporate MS Teams phone system and conference rooms.
• Identify and troubleshoot trade breaks, data discrepancies, and other operational or system-related problems.
• Provide support for trading applications, assist with system testing and deployments, and help manage infrastructure changes.

Requirements:

• • Bachelor’s degree in information technology, Computer Networking, or similar field of study
  • 2+ years of experience with desktop support and troubleshooting systems in a financial services environment
  • Self-starter with a problem-solving mindset
  • Experience with Win10 Administration and troubleshooting, Office 365, AD/LDAP
  • Solid understanding of TCP/IP networking, WIFI, and VPN service
  • Prior scripting experience in Python, PowerShell, Linux CLI, or Bash
  • Exposure to Splunk, Zabbix, and other monitoring and analytics tools
  • Experience with ticketing systems (JIRA) and wiki tools (Confluence)
  • Excellent communication skills, both written and verbal
  • Meticulous attention to detail is critical for ensuring data accuracy and resolving discrepancies
  • Strong analytical and troubleshooting skills to identify and resolve issues in a fast-paced environment.
  • Ability to work well independently or in a team and prioritize projects in a fast-paced environment
  • Demonstrate a strong sense of pride and ownership in work product
  • Deep hardware experience
  • Willingness to participate in an on-call support rotation.
  • Ability to lift to 20kgs and willing to physically support desk builds
  • Ability to work on site in our London office 5 days a week
  • Ability to work an early shift covering from 0600am UK time
  • Able to work a flexible schedule outside of normal business hours when needed
  • Knowledge of AI tools for continuous improvement
  • Understanding of various asset classes and financial products, such as equities, fixed income, and derivatives is a plus.