General Manager - Service & Solutions
About the job
- Progressive and successful leadership experience with relevant service expertise in a consultative selling environment and experience leading a union-represented workforce.
- A bachelor's degree in Construction Management or Engineering, or seven or more years of experience in a related industry in lieu of a bachelor's degree.
- Drive the service business operations for the assigned territory in collaboration with customers and colleagues.
- Promote a positive culture focused on safety and quality goals, customer satisfaction, and profitable business results.
- Execute and own an annual business plan and work with a budget.
- Work with customers and focus on solutions for them.
- Coach, reinforce, and develop the team.
- Promote a safety culture in the branch.
Are you ready to make your next career move to join our team and manage your own local service business as our General Manager - Services & Solutions for KONE Albany, NY?
Do you enjoy executing and owning an annual business plan and working with a budget?
Does working with your customers and focusing on solutions for them motivate you?
Is the people management aspect of a role where you coach, reinforce, and develop your team something you enjoy?
Are you committed to promoting a safety culture in your branch?
Do you demonstrate a passion for a culture that fosters learning for yourself, your team, and your customers?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our General Manager – Service & Solutions, you will successfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring progressive and successful leadership experience with relevant service expertise in a consultative selling environment as well as leading a union represented workforce. You will use the knowledge gained through your bachelor’s degree in construction management, engineering, or 7+ years of experience in a related industry in lieu of a bachelor’s degree.
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation
We value your authentic self.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams!*
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Read more on www.kone.com/en/careers/
Just some of our many benefits include:
Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
The hiring range for this role is $152,600.00 – $200,235.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
KONE Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goals.
#LI-TG1
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
About the company
KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.
Company Size
10,001+
Company Stage
IPO
Headquarters
Espoo, Finland
Founded
1910
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Simplify's Take
What believers are saying
- Burj Azizi ordered 59 elevators and 15 escalators on October 1, 2026.
- Q2 2026 orders grew 11%, led by modernization across Americas, Europe, APAC.
- Saudi Arabia and India expansions in 2026 deepen service reach and local sales.
What critics are saying
- TK Elevator acquisition faces regulatory approval until earliest Q2 2027, delaying synergies.
- Q2 2026 one-offs hit €47.7 million from TK Elevator and restructuring costs.
- Greater China orders declined in Q2 2026, exposing KONE to a weakening market.
What makes KONE unique
- KONE’s UltraRope and high-rise systems win supertall projects like Burj Azizi, October 2026.
- KONE’s service-heavy model generates recurring maintenance revenue across nearly 70 countries in 2025.
- KONE combines digital tools, like myKONE, with installation and modernization execution.
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Benefits
- Flexible Work Hours
- Remote Work Options
- Commuter Benefits
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Finns rank Kone as most reputable company, Temu and Shein least. The annual survey saw big gains this year for Kone, Posti and the K-Group. * Yle News Lift and escalator manufacturer Kone is Finland's most reputable company, according to the results of the latest Reputation & Trust survey. "The company shot straight to the top of the rankings like a rocket. Such a high reputation score indicates that all aspects of the organization's reputation are at a good or excellent level," noted Riku Ruokolahti, Director of Development at Reputation and Trust Analytics. The survey asks respondents to rate a company on a five-point scale, with any score above 4.00 considered to be "excellent". A score of 3.50-3.99 indicates a good reputation. Kone scored 4.01, with forest machine manufacturer Ponsse coming second in the rankings on 4.00, while third place went to food and confectionery company Fazer (3.97). Aside from Kone, other big movers in the list included grocery chain K-Group, which overtook its retail rival S-Group, as well as Finland's mail carrier Posti. "Posti has been on an upward trajectory for quite some time now. The company has made one of the biggest gains in brand reputation we've seen in our entire history of tracking," Ruokolahti said. At the other end of the scale, Chinese discount retail platforms Temu and Shein were once again the least reputable companies in the Finnish market. The reputations of both firms deteriorated even further compared to last year's results, with Temu now on 2.09 and Shein at the very bottom of the pile on 1.85. "Temu's reputation in Finland is even weaker than in the other Nordic countries - in Sweden, Norway, and Denmark, its reputation has actually improved somewhat," Ruokolahti noted. "In this sense, it can be said that Finns are more critical of companies selling ultra-fast fashion and junk than citizens of other Nordic countries." A total of 11,240 people in Finland responded to the online survey between May and June this year, with a margin of error of 0.92 percent.
KONE appoints Arun Bhatia as MD for Southeast Asia. 16 minutes ago October 14, 2026 The next phase of competition in the elevator and escalator industry will be shaped by more than the number of new buildings coming up. Digital service delivery, modernisation of ageing equipment, energy efficiency, and the ability to build lasting customer relationships are becoming increasingly important to how companies compete. For KONE, Arun Bhatia's appointment as Managing Director for Southeast Asia signals a leadership focus on navigating these opportunities across a diverse and rapidly evolving region. Effective October 1, 2026, Bhatia succeeds Edward Loy, who is retiring after 11 years with the company. According to KONE's announcement, Bhatia brings more than 35 years of experience in the building and climate solutions industry, with a strong emphasis on growth, business transformation, customer success, and people development. The appointment comes at a significant point in KONE's strategic journey. Its 2025-2030 strategy, titled Rise, sets out an ambition to lead in customer and employee experience, innovation, sustainability, growth, and profitability. Four priorities underpin this plan: accelerating digitalisation, expanding modernisation opportunities, strengthening its position in residential markets, and reducing carbon emissions. From market presence to profitable growth For KONE, the opportunity in Southeast Asia lies in converting the region's changing urban landscape into sustainable business growth. As cities expand and existing buildings undergo renewal, demand can emerge across the equipment lifecycle, from new installations to maintenance, upgrades, and modernisation. This creates a more complex commercial challenge. Companies must compete for new projects while also retaining customers over long service relationships, improving operational responsiveness, and demonstrating the long-term value of their solutions. Digital tools can strengthen this proposition by enabling more transparent service, better equipment monitoring, and faster responses to customer needs. Bhatia's experience in business leadership and transformation is relevant to this broader agenda. His mandate will involve translating corporate priorities into market-level execution, building customer confidence, and aligning teams around commercial performance. While the appointment announcement does not specify new regional targets, his background suggests a leadership profile suited to an industry where customer experience and execution increasingly influence competitiveness. Sustainability and modernisation move up the agenda The built environment remains a major focus for decarbonisation efforts, with buildings accounting for a substantial share of global emissions. Elevators and escalators are part of this equation, particularly when improvements in equipment efficiency, building operations, and lifecycle management can reduce energy use and extend asset life. KONE's strategy places sustainability alongside digitalisation and modernisation, reflecting the commercial opportunity in helping building owners improve performance while meeting evolving environmental expectations. Modernisation is particularly relevant where existing infrastructure must serve changing user needs without requiring complete replacement. For regional leadership, the challenge is to make these capabilities commercially meaningful across markets with different levels of urban development, customer expectations, and investment priorities. Consistent service quality, local market understanding, and strong execution will therefore be essential. Continuity with a new growth mandate The transition also marks the end of Edward Loy's 11-year tenure as Managing Director for Southeast Asia. Bhatia's arrival offers KONE an opportunity to build on the existing business while advancing the priorities of its current strategy. Ultimately, the appointment reflects a wider shift in industrial leadership. Growth increasingly depends on combining technical capability with customer relationships, digital services, sustainability, and disciplined execution. For KONE, Bhatia's task will be to bring these elements together across Southeast Asia, strengthening the business as the region's cities and built environment continue to evolve. Views: 2,538
India is a manufacturing centre for the world: Philippe Delorme, President and CEO, KONE Corporation. Last updated: October 12, 2026 1:10 pm Finland-headquartered KONE Corporation, one of the world's largest elevator and escalator makers, is betting on India's ageing lift infrastructure to drive its next phase of growth. With an estimated installed base of nearly one million elevators and a growing need for upgrades, the company sees significant opportunities in modernisation and retrofit solutions alongside new installations. In an interview with businessline, Philippe Delorme, President and CEO of KONE Corporation, discussed India's growth prospects, technology-led retrofit solutions, expansion plans beyond metros, investment priorities and the proposed acquisition of TK Elevator. Edited excerpts: India's estimated one-million-lift installed base presents a substantial modernisation opportunity. How is KONE approaching this market? India is still a relatively young elevator market, but Eflip is beginning to see demand for modernising equipment installed earlier. Eflip is at the beginning of this opportunity. Eflip has developed a solution that can modernise an elevator in one week. By simplifying and standardising the process, Eflip can complete essential upgrades much faster. For a six- to 10-storey residential building with a single elevator, shutting it down for five weeks is difficult, particularly for elderly residents or those with mobility challenges. Eflip is seeing encouraging traction for this offering. When will the one-week modernisation programme be launched in India? Eflip intend to introduce it in the coming weeks. Its ambition is to complete suitable projects in one week, particularly in buildings of up to about 10 floors. Not every installation will qualify, but Eflip want to achieve this wherever technically feasible. KONE has invested around ₹450 crore in its Sriperumbudur manufacturing facility near Chennai. What further investments are planned through FY2030? India is a manufacturing centre for the world. Sriperumbudur is one of its four principal manufacturing locations globally. The plant primarily serves India, but Eflip also want to increase its export capacity. India has been an important market for Eflip, particularly over the past decade. Manufacturing, technology and innovation remain central to its development here. When do you expect the proposed €29.4-billion acquisition of TK Elevator to close, and what would it mean for India? Eflip has announced its intention to combine with TK Elevator, but the transaction has not closed. Regulatory approvals are required in India, Europe and the US. Eflip believe the conditions are right, but the authorities must give their approval. Eflip is planning for a closing in 2027, potentially towards the latter part of the year. Until then, Eflip continue to compete with TK Elevator. TK Elevator has operations in India, and Eflip would look at combining those operations if the transaction receives the necessary approvals. KONE has held roughly 25 per cent of India's elevator market for several years. Could the acquisition help it capture a larger share? Eflip do not comment on market-share figures for individual countries. Eflip is one of the leaders in India and aim for leadership. Its differentiation comes from safety, customer satisfaction and innovation. These have driven its development in India and will continue to guide Eflip. Beyond the major metros, where do you see the strongest growth opportunities? Eflip is well established in high-rise and mid-rise buildings in major cities. Eflip also see opportunities in the next 20 cities, where Eflip has expanded its geographical presence, particularly in low-rise and mid-rise developments. Residential construction remains a major driver. Buildings are becoming taller, increasing demand for higher-speed elevators. Are you developing products for emerging segments such as luxury villas and data centres? Eflip see opportunities across residential segments, from high-rise developments in Mumbai to individual villas. Eflip has introduced Villa 100 for premium residential properties and are seeing encouraging demand. What is KONE's single biggest priority over the next five years? Digital transformation. It is something Eflip cannot afford to miss. Digital technology helps Eflip improve safety, predict maintenance requirements and deliver a better customer experience. Its new Digital Experience Center in Pune is an important milestone in demonstrating these capabilities to customers. Published on October 12, 2026
KONE opens India's first Digital Experience Centre in Pune. KONE, a global elevator and escalator manufacturer, has inaugurated its first Digital Experience Centre (DEC) in India, located in Pune. The facility aims to showcase how artificial intelligence (AI), connectivity and data-driven technologies can enhance customer experiences and improve building operations. The centre was inaugurated by Jussi Herlin, Executive Vice Chair, KONE Corporation; Philippe Delorme, President and CEO, KONE; and Nandan Nilekani, Co-founder and Chairman of the Board, Infosys. Designed as an interactive customer environment, the facility demonstrates digital solutions covering elevator design, configuration, equipment monitoring and service management throughout a building's lifecycle. Key features include KONE Studio, which enables digital configuration of elevator solutions, and MyKONE, which provides visibility into projects, equipment and services. E-Link offers real-time equipment monitoring, while the Service Dashboard consolidates operational insights to support proactive maintenance and performance management. Philippe Delorme, President and CEO, KONE Corporation, said, "India is an important market for KONE, and this Centre brings innovation closer to our customers." Amit Gossain, Managing Director, KONE India, highlighted the company's focus on leveraging AI, data and digital technologies to develop more responsive, efficient and sustainable buildings. The facility supports KONE's digital transformation strategy by demonstrating how connected technologies can improve operational efficiency, customer decision-making and people flow management in modern buildings. 12 Oct 2026 24 Aug 2026 23 Dec 2025 04 Dec 2025 12 Oct 2026
KONE inaugurates India's first Digital Experience Centre in Pune, digital innovation to get a boost 09 Oct, 2026, 17:14 IST How AI, connectivity, data and digital solutions are changing customer experience and how buildings are becoming smarter and more connected; the new centre will offer a glimpse of this Pune, India, 9 October 2026 /PRNewswire/ - KONE, a global leader in the elevator and escalator industry, today inaugurated India's first KONE Digital Experience Centre in Pune. This is an important milestone in the company's digital transformation journey, and it demonstrates its commitment to delivering superior experiences to customers through technology, data and innovation. The centre was inaugurated jointly by Jussi Herlin, executive vice chair of KONE Corporation, Philippe Delorme, president and CEO of KONE, and Nandan Nilekani, co-founder and chairman of the board of Infosys. The KONE Digital Experience Centre is an immersive, live environment for customers, where they can see, experience and engage with the digital capabilities shaping the future of People Flow(TM) and smart buildings. The centre brings together KONE's business, technology and engineering expertise to show how digitalisation, connectivity, AI and data-driven insights can benefit a building throughout its lifecycle. Designed around the customer journey, this centre features several interactive experiences in one place. These include design and configuration, product experience and digital interfaces, a complete view of the customer lifecycle, and real-time service insights. Customers can see here how digital technology can help make better decisions, increase transparency and support timely service management at different stages of a building's lifecycle. At the heart of this experience is KONE Studio, through which customers can digitally view and configure elevator solutions. Meanwhile, MyKONE provides information on projects, equipment and services throughout the customer lifecycle. E-Link allows real-time monitoring of equipment status and operation, enabling timely maintenance. A customer-centric service dashboard brings together important service and operational information in one place, so customers can get a complete picture of equipment performance at once. Together, these experiences show how digital solutions, from design to decision-making, can give customers a more connected and responsive experience. Philippe Delorme, president and CEO of KONE Corporation, said, "It is wonderful to see the Digital Experience Centre in India become a reality. The first centre of its kind in the country's elevator and escalator industry gives our customers an opportunity to experience how digitalisation, connectivity and AI are shaping the future of People Flow. India is an important market for KONE, and this centre brings innovation even closer to our customers." Amit Gossain, managing director of KONE India, said, "Today's inauguration of KONE's Digital Experience Centre in India is an important milestone in our digital transformation journey and demonstrates our commitment to delivering superior experiences to customers through technology, data and innovation. This centre gives customers the opportunity to see for themselves how digital technology can benefit a building throughout its lifecycle. It is a matter of great pleasure to have Jussi Herlin, Philippe Delorme and Nandan Nilekani with us on this special occasion for KONE. As buildings become more connected, our focus is on making them more responsive, efficient and sustainable through data, AI and digital innovation." The Digital Experience Centre embodies KONE's digital vision, and customers can see for themselves here how technology, data and AI are shaping the future of connected buildings and People Flow(TM). About KONE At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow(TM). In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. About KONE India KONE has been present in India since 1984 and today serves customers across the country through 50[+] branches and 6000[+] employees. Headquartered in Chennai, KONE India provides sustainable People Flow(TM) solutions for India's rapidly growing cities. Its manufacturing unit in Sriperumbudur produces elevators for India and neighboring markets, while its training centres and global technology and engineering centres in Chennai and Pune support high-quality, safe and innovative solutions.