Computer World Services

Mission-critical IT services for government

IT Systems Analyst 4

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeSan Antonio, TX, USANo salary listed

About the Job

Requirements

Requires a bachelor's degree or equivalent and 3 years of experience, or 6 or more years of related experience.
Must have excellent verbal and written communication skills.
Must have excellent critical thinking skills.
Must hold one of the following IAT II certifications or higher: Security+, Cybersecurity Analyst (CySA+), Global Information Assurance Certification Security Essentials (GSEC), Global Industrial Cyber Security Professional (GICSP), Systems Security Certified Practitioner (SSCP), Certified Network Defender (CND), or Cisco Certified Network Associate Security (CCNA-Security).
Must have Top Secret clearance with Sensitive Compartmented Information (SCI) eligibility.
Must be able to support day, swing, and midnight shifts in a 24/7/365 mission environment; shifts are four 10-hour days with three days off, and schedule changes or occasional extended hours or days may be required.

Responsibilities

Provide Tactical Command and Control support for the 688th Cyberspace Wing's Cyberspace Operations and Support missions, supporting the Air Force AFIN Mission Assurance Center crew.
Execute tasks assigned to the crew and assist contractor, military, and civilian teammates as needed.
Support Cyber Operations Control, Terrain Awareness, Integrated Security, and Problem Operations mission areas.
Initiate, coordinate, or participate in network operations with enterprise mission partners; maintain situational awareness and deconflict network operations across the AFIN.
Coordinate and track immediate support to resolve top priorities from the AFCYBER Operate Prioritization List and provide support to resolve MAJCOM priorities.
Coordinate with the 616 OC for AFCYBER priorities and track high-interest items for AFIN operations.
Respond to requests for information from 688th Cyberspace Wing leadership and external agencies.
Maintain knowledge of Change Request (CRQ) processes.
Direct troubleshooting of outages, degradations, and isolations, and troubleshoot network issues using established procedures.
Submit Critical Cyber Incident Reports (CCIRs) to 688th Cyberspace Wing leadership and the 616 OC.
Generate Cyber Tasking Orders (CTOs) for assignment to applicable 688th Cyberspace Wing tactical units and conduct mission reviews of their CTOs.
Execute initial triage and scoping of network assessments and network infrastructure during outage resolution.
Coordinate with 688th Cyberspace Wing/A2O for reports and tippers related to vulnerability management, Defensive Cyber Operations (DCO) high-interest items, and emerging cyber threats.
Identify threats and vulnerabilities using the ARAD/Tanium toolset and identify solutions for complex network system issues.
Brief the status of OPREPs, SITREPs, MISREPs, AFCYBER priorities, high-interest items, outages, NDCIs, ASIs, and PONDs, and provide an overview of current 24-hour CTO missions and updates from the AFIN Security Operations Center (SOC).
Conduct initial review of Requests for Support (RFS) and participate in the weekly Engineering RFS Board to discuss RFS statuses and maintain awareness of requests.
Serve as liaison to the 38th Engineering Squadron, coordinate engineering support for complex outages, OPREPs, and extended service degradations, and coordinate requests for engineering support.
Complete administrative tasks as required and other duties as assigned.

Desired Qualifications

CASP, GCIM, CISM, or CISSP certification.

This position supports the Air Force’s AFIN Mission Assurance Center (AMAC) Crew. Provide Tactical Command and Control support for the 688th Cyberspace Wing’s Cyberspace Operations and Support missions. Execute tasks assigned to crew and assist contractor/military/civilian teammates as needed.

Provide support to multiple mission areas to include Cyber Operations Control, Terrain Awareness, Integrated Security, and Problem Operations. Initiate, coordinate, and/or participate in network operations with all enterprise mission partners. Maintain situational awareness and deconflict all network operations across the AFIN. Coordinate and track immediate support to resolve top priorities from the AFCYBER Operate Prioritization List. Brief the status of all OPREPs/SITREPs/MISREPs/AFCYBER Priorities/High Interest Items/outages/NDCIs/ASIs/PONDs and an overview of current 24-hr CTO missions and updates from the AFIN SOC. Conduct initial review of all Requests for Support (RFS). Participate in weekly Engineering RFS Board to discuss RFS statuses and maintain situational awareness of all requests

Key Tasks & Responsibilities

Provide support to resolve MAJCOM priorities
Coordinate with 616 OC for AFCYBER priorities
Track high interest items for AFIN operations
Respond to RFIs from 688 CW leadership & external agencies
Maintain knowledge of Change Request (CRQ) processes
Coordinate & maintain situational awareness & deconflict all network operations with mission partners
Direct troubleshooting of outages, degradations, & isolations
Submit CCIRs to 688 CW leadership & 616 OC
Troubleshoot network issues with established procedures
Generate CTOs for assignment to all applicable 688 CW tactical units
Conduct mission review of CTOs from all applicable 688 CW tactical units
Execute initial triage/scoping of network assessments
Coordinate with 688 CW/A2O for reports/tippers related to vulnerability management, DCO high interest items, and emerging cyber threats
Maintain ability to identify threats and vulnerabilities using ARAD/Tanium toolset
Identify solutions for complex network system issues
Provide initial triage and scoping of network infrastructure during outage resolution
Serve as liaison to 38th Engineering Squadron
Coordinate engineering support for complex outages, OPREPs, & extended service degradations
Coordinate requests for engineering support
Complete administrative tasks as required
Complete other duties as assigned

Education & Experience

Requires a bachelor's degree (or equivalent) +3 years of experience, or 6+ years of related experience
Must have excellent verbal and written communication skills
Must have excellent critical thinking skills

Certifications

Required: IAT II – Security+, CySA+, GSEC, GICSP, SSCP, CND, CCNA-Security, or higher
Desired: CASP, GCIM, CISM, or CISSP

Security Clearance

Top Secret with SCI Eligibility

Other (Travel, Work Environment, Administrative Notes, etc.)

Shift - This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a schedule change is required to support operations, you will be provided with as much notice as the situation allows.  All shifts are four 10-hour days with three days off. Extended hours/days may be required on occasion.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

About the Company

Computer World Services

Mission-critical IT services for government

Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Falls Church, VA
Founded: 1990

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