PHOENIX OCP

Supplies medicines to pharmacies across France

Chargé de clientèle

Customer SupportConfirmed live in the last 24 hours

Full-timeVénissieux, FranceIn-person

About the Job

Requirements

A Bac Pro and/or BTS in commerce or sales, and/or training in medical secretarial work.
A first experience in the medical sector, ideally in home healthcare services, is advantageous.
Administrative, telephone, and office software skills are required.
The role requires good listening skills and the ability to analyze customer issues.

Responsibilities

Handle incoming telephone calls and direct them appropriately.
Take orders from pharmacies for rental and sales services.
Record coverage requests from pharmacists and patients.
Process routine requests, including information requests, order confirmations, referencing, and complaints.
Establish coverage forms and compile patient files.
Schedule appointments and deliveries.
Prepare preparation slips for the warehouse.
Create delivery tour plans.
Handle after-sales service and patient or pharmacy maintenance requests.
Manage complaints concerning incorrect orders, defective equipment, missed deliveries, and order cancellations.

Description du poste

Rattaché(e) hiérarchiquement et fonctionnellement à la Direction régionale, vos principales missions seront les suivantes :

Accueil Téléphonique

Orientation des appels entrants
Prise de commande des pharmacies en location et vente
Enregistrement des demandes de prise en charge des pharmaciens
Enregistrement des demandes de prise en charge des patients
Traitement des demandes courantes (demande de renseignements, confirmation de commande, référencement et réclamation)

Gestion complète du dossier patient et pharmacie :

Établissement de fiche de prise en charge
Constitution du dossier patient
Prise de rendez-vous et planification des livraisons
Établissement des bons de préparation à destination du magasin
Établissement du plan de tournées

Gestion des réclamations :

Demande SAV / patient/pharmacie – maintenance
Gestion des réclamations sur commandes erronées, matériel défectueux, livraisons non respectées, annulation de commande …

Cette liste n’est pas limitative et les missions confiées dépendront de vous.

Qualifications

BAC PRO et/ou BTS commerce/force de vente, et/ou formation de Secrétariat médical.

Une première expérience dans le secteur médical et idéalement dans le MAD. (maintien à domicile) est un plus.

Vous avez des compétences administratives, en téléphonie et logiciel de bureautique, de bonnes capacités d’écoute et d’analyse des problématiques client. #LI-DNI

Informations supplémentaires

Tickets restaurant, politique d’ancienneté (3%-6%) et réductions tarifaires site SWILE

https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5eeb3e852235680cd1b11217/ac9adb36-2809-46c0-a38b-ec0e14b15477?r=s3-eu-central-1

Compensation: 1900 to 2000 (EUR) (MONTHLY)

About the Company

PHOENIX OCP

Supplies medicines to pharmacies across France

PHOENIX OCP supplies medicines and healthcare products to community pharmacies and hospitals across France. Its PHOENIX Pharma and OCP brands combine local wholesale distribution with services that support the day-to-day running of a pharmacy. The group buys and resells products, manages stock and deliveries, and also stores and distributes medicines on behalf of pharmaceutical manufacturers. Beyond distribution, its pharmacy services cover areas such as financing, shop design and digital tools for managing back-office work. Formed in 2024 from the combination of PHOENIX Pharma and OCP Repartition, the group is headquartered in Saint-Ouen-sur-Seine, France.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Saint-Ouen-sur-Seine, France
Founded: 2024

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