Join the Team Behind Hamilton’s Chicest Retreat

C Hotel by Carmens is a modern destination where thoughtful service and memorable experiences come together. As part of Carmens Group, an award-winning hospitality leader with over 40 years of experience, you’ll join a close-knit team dedicated to making every guest feel welcome.

Whether you’re supporting the front desk, housekeeping, events, sales, or banquets, your work helps create the polished, caring experience that sets C Hotel apart. If you’re people-focused, detail-oriented, and ready to grow, we’d love to meet you.

Position Details:

Job Type: part-time, permanent
Vacancy: This posting is for an existing vacancy (replacement for a currently unfilled position)
Compensation: $18.50-$20.00 per hour + $1 wage premium for nights
AI Disclosure: We do not use artificial intelligence in the screening or selection of applicants for this position.

What You’ll Be Doing

As a Night Auditor, you’ll provide attentive guest service and help keep hotel operations running smoothly overnight.

Your responsibilities will include:

Welcoming guests and creating a positive experience
Responding to guest requests and inquiries promptly and professionally
Reviewing daily records, guest accounts, receipts, and vouchers
Checking in-house guest accounts for accuracy and completeness
Preparing financial records and reports in accordance with Carmen’s Group procedures
Advancing front desk systems to the next business day
Addressing guest concerns with courtesy and professionalism
Promoting rooms and hotel services using effective sales techniques
Using sound judgment and providing leadership during overnight shifts

The Hospitality You Bring to Every Stay

1–2 years of experience in a hotel setting, ideally as a Guest Services Agent or Night Auditor
Valid Smart Serve certification required
Availability to work overnight shifts from 11:00 pm to 7:00 am, including weekdays and weekends
Friendly, professional, and committed to providing excellent customer service
Strong problem-solving skills
Excellent verbal and written communication skills
A college or university education in hospitality management is an asset
Experience with hotel property management systems is an asset

Why Work for Carmens Group?

Flexible scheduling
Great Place to Work Certified (2022-2024, 2026)
Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness

Perks & Benefits
- Pay on Demand – get paid when you need it
- Global Hotel Discounts for your travels
- Staff discounts at our restaurants
- Employee Scholarship Program
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

About the company

Carmen's Group is a hospitality and entertainment brand in Hamilton, Ontario that owns and operates a mix of venues, including banquet centers, a hotel, and a restaurant. It serves individual and corporate clients by providing spaces and services for weddings, conferences, and other events, along with accommodation and dining options. Its products work by offering venue rentals, hotel rooms, and catering through its properties (Banquet Centre, The Best Western Premier C Hotel, Baci Ristorante, Hamilton Convention Centre) to host events and deliver guest experiences. The company differentiates itself through a diverse, in-house portfolio of venues and a focus on accessibility and inclusive service, aiming to simplify event planning by offering multiple services under one brand. Carmen's Group's goal is to create extraordinary memories for guests by delivering exceptional service and enriching their lives through memorable experiences.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Hamilton, Canada

Founded

1978

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Simplify's Take

What believers are saying

Tiger-Cats renewed Kicks for Kids with Carmens Group on February 18, 2026.
Hamilton Convention Centre renovation targets February 2026 completion and new event traffic.
Good Earth reopened February 14, 2025 with winemaker Ilya Senchuk retained.

What critics are saying

Peter Mercanti died June 18, 2026, weakening founding-family continuity and decision-making.
Hamilton Convention Centre renovations create execution risk while events continue through 2026.
HUPEG ties Carmens to capital-intensive downtown real estate with long payback cycles.

What makes Carmen's Group unique

Carmens Group operates 10 brands spanning hospitality, food service, and development.
HUPEG gives Carmens control of Hamilton Convention Centre and downtown venue redevelopment.
Good Earth acquisition on January 23, 2025 extends Carmens beyond Hamilton into Niagara.

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Benefits

Flexible Work Hours
Wellness Program
Employee Referral Bonus
Professional Development Budget

Company News

Bay Observer

Jan 22nd, 2025

Carmens Group acquires Good Earth Food & Wine Co in Niagara Region

Carmens Group, announced that they have acquired of the Good Earth Food & Wine Company in Beamsville. The acquisition marks the company’s second expansion outside of the Greater Hamilton Area, following its November 2022 acquisition of the Arlington Hotel in Paris. Of the acquisition, Carmens Group CEO PJ Mercanti says “With over 45 years of […]

Carmen's Group

Night Auditor

About the job