Full-Time

Servicing Operations Associate

Figure

Figure

201-500 employees

Blockchain-based lending & financial services

Crypto & Web3
Financial Services

$22hourly

Bonus, Equity, Stock Options

Junior

Charlotte, NC, USA

Required Skills
Communications
Customer Service
Requirements
  • BA/BS from an accredited university preferred with 1+ years in a loan administration and/or customer-facing role
  • Proven background in being a dependable and reliable team player
  • Experience with loan products including customer service and early stage collections (HELOC, Mortgage, Personal Loans) preferred.
  • 2 years of loan administration functions (Escrow, subordinations, payments, etc)
  • Flexibility and adaptability to ongoing refinements in process and structure
  • Successfully complete the required compliance training
  • Confident, friendly, and compassionate communication skills
  • A positive and problem-solving approach to customer service
  • Ability to instill trust and rapport with customers
  • Process-driven organizational skills
  • A quick and flexible learning style with the ability to navigate new technology platforms
Responsibilities
  • Be the first point of contact and advocate for our existing customers
  • Handle customer and third-party inquiries via omnichannel communication with exceptional customer service
  • Educate customers on Figure and our products with knowledge and enthusiasm
  • Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
  • Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
  • Provide technical support and troubleshooting on a variety of potential issues
  • Conduct loan administration duties with attention to detail and professionalism
  • Participate in new training and licensing programs to expand the team’s capabilities
  • Contribute to an exciting and vibrant office environment and team dynamic

Figure's mission is to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions.

Company Stage

Series D

Total Funding

$1.9B

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-13%

2 year growth

-19%

Benefits

Health & wellness - Figure pays 100% of premium costs for employees and dependents for medical, dental, and vision insurance (with the exception of costs associated with the buy-up medical plan.)

Continuing education - Figure will reimburse eligible employees for approved continuing education that either offers growth in an area related to his or her current position or that may lead to promotional opportunities.

Flexible time off - We offer 10 company-wide holidays plus one personal holiday, generous Flexible Time Away (FTA), Paid Time Off (PTO), and Paid Parental Leave.

Bonus & stock options - Figure’s Bonus Plan recognizes and rewards eligible employees’ efforts and contributions. Eligible employees are also granted an option to purchase a set number of shares of Figure’s common stock.