HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The HRIS Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it. Analyze data in & between mutiple systems like Workday & SAP. Identify errors & rectify timely in the system. Read, understand and analyze client process as per the business rules as a subject matter expert. Serve as the primary expert on HRIS structures and processes, providing guidance on policy interpretation, regulatory compliance, and best practices. Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, ServiceNow). Lead the resolution of complex employee inquiries and escalations related to HRIS data, access, and system administration. Oversee the execution of annual HRIS cycles ensuring accuracy and fairness. Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS platforms. Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on HRIS topics. Master the given process and help team members overcome process-related queries.
What are we looking for? • • Domain: HR Data Audit Reconciliation Experience ERP: SAP and WORKDAY • • Case Management: Any tool Service Now preferred • • Shift: Willingness to work in Night shift • • Location: Bangalore or willing to relocate to Bangalore is a must • • RTO: 100 percent work from office during transition and stabilization on all 5 days approximately 12 months • • • Escalate issues and seek advice when faced with complex issues or problems. • • Ensure LWl s Process Documentations are followed and updated regularly and train team members on process updates. • • Ensure process controls are in place; Maintain, validate and update process documentations as applicable. • • Perform Root Cause Analysis on issues and suggest appropriate corrective action for current remediation and future control. • • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls. • • Participates in Knowledge Transfer of any process or client and acquires in-depth knowledge of process as an SME.
Roles and Responsibilities: • • Must have clear understanding of the existing performance metrics in the process and improvise the measurement system to make it more effective and transparent. • • Plan proper allocation of work. • • Qualification: Graduate • • HRIS Experience. • • Problem Solving. • • Strong MS Office and Excel skills with focus on data analytics. • • Results & detail-oriented. • • Strong communication or organizational skills. • • Benefits or HRIS experience required. • • Knowledge of Workday & SAP business processess & cross system integration is requried. • • Good organizational and prioritisation skills. • • Analytical and problem-solving skills. • • Multi-cultural awareness. • • Passion for customer service. • • Team player. • • Attention to detail. • • Focus on high data accuracy. • • Quality driven in communications and all system transactions. • • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. • • Good written and verbal skills. • • Core Competencies • • Professional Qualities • • Good oral and written communication skills • • Ability to identify and effectively use resources • • Excellent customer service skills • • Working Conditions US Hours India Pureplay Nightshift • • Candidate should be willing and flexible to work in rotational night shifts within US HoursAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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