Enterprise Platform Management Administrator - Technology Services

Overview

POSITION TITLE (Oracle title)

ENTERPRISE PLATFORM MANAGEMENT ADMINISTRATOR

WORKING TITLE

Enterprise Platform Management Administrator

SCHOOL/DEPARTMENT

Technology Services

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 17

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek

POSITION PURPOSE:

Manages and supports systems administration for Windows enterprise server hardware and its associated components in accordance with system standards, procedures, and policies.

MINIMUM QUALIFICATIONS: 

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Advance knowledge of Microsoft 365 administration; Google Apps;
• Extensive knowledge of Domaine Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) concepts;
• Extensive knowledge of file and print services;
• Extensive knowledge of virtualization concepts (VMware, Hyper-V, or similar);
• Extensive knowledge of PowerShell fundamentals;
• Extensive knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) networking fundamentals;
• Extensive knowledge of Microsoft Windows Server administration;
• Comprehensive knowledge of group policy fundamentals;
• Considerable knowledge of active directory users, groups, and organizational units;
• Excellent customer service skills;
• Critical thinking and problem solving skills;   
• Ability to troubleshoot server and application issues;
• Ability to document and follow procedures and processes;
• Ability to work effectively in a team environment with little supervision;
• Ability to communicate technical information to technical and non-technical staff;
• Ability to participate in after-hours maintenance and emergency support activities;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, external agencies, attorneys, parents, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• Associate’s degree in a relevant computer or technology-related field;
• Two years of experience supporting Windows server environments or enterprise infrastructure systems;
• Three years of systems administration experience in Windows environment configuring, troubleshooting, and repairing server hardware;
• Proven experience with backup and restore technologies;
• An equivalent combination of education, technical training certifications, and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements;
• Ability to obtain relevant Microsoft, hypervisor, or cloud certification within 12 months of hire.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or related field;
• Three years of Windows Server administration experience;
• Experience supporting the following: active directory at enterprise scale, Microsoft Entra ID, Microsoft Intune, Microsoft 365 administration, VMware vSphere, Hyper-V, PowerShell scripting and automation, Enterprise backup solutions, identity and access management systems, Azure cloud services, and K-12 educational environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administer Windows Server operating systems within a complex enterprise environment, ensuring system availability, performance, security, and reliability.

Manage and maintain Active Directory, including user and group administration, organizational units, Group Policy Objects (GPOs), and directory services.

Administer Microsoft 365 and Microsoft Entra ID environments, including user account provisioning, licensing, authentication, and access management.

Deploy, configure, maintain, and troubleshoot virtual machines and virtualization infrastructure to support enterprise applications and services.

Plan, implement, and validate server patching, security updates, and vulnerability remediation activities to maintain compliance with organizational security standards.

Monitors and troubleshoots enterprise systems.

Handles backup and recovery operations.

Maintains documentation of systems, procedures, changes, and work performed.

Participates in on-call rotations and maintenance windows.

Supports of district-wide infrastructure serving approximately 200+ schools and facilities.

Complies with all Wake County Public School System (WCPSS) standards, procedures, and processes, including accurate completion of required administrative documents such as timesheets, leave forms, and expense reports.

Provides input to management in identifying and implementing systems and process improvements.

Works in team environments on special projects (school conversions/upgrades/design reviews), as requested.

Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires driving automotive equipment.

EFFECTIVE DATE:7/2026

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.