Compliance Operations Associate

About Fasset

At Fasset, we believe your money should answer to you. We are a banking and investment platform built around a simple idea: more people should have access to the financial system, regardless of where they live. We are building the global financial system for ownership, one that moves what you earn into what you own, so that what you can own is never decided by where you were born.

We operate across emerging markets, with a particular focus on the Middle East, Asia and Africa. Founded by Mohammad Raafi Hossain and Daniel Ahmed, Fasset has become a company valued at $1 billion and holds regulatory approvals across markets including the UAE, Indonesia, Malaysia, the EU, Türkiye and Pakistan.

We are a fast-moving, global team scaling a regulated platform across multiple markets. Our culture runs on HEART: Humble Curiosity, Enthusiasm, Act Like Owners, Raise the Bar, and Tenacity. And we hold one simple view about the people who join us: the owners arrive early.

About the role

You keep Fasset's front door safe and open. You make the judgment calls on onboarding, screening and monitoring cases, and you run the tools that do the first pass, so they get sharper every month. You'll work across several regulated markets, alongside our Compliance team and Customer Experience.

What you'll do

• Review onboarding cases that need human judgment, and decide or escalate with a written rationale
• Clear sanctions and PEP screening alerts, and work ongoing monitoring alerts through to closure
• Configure and tune our KYC, screening and monitoring tools, including their AI-assisted features, to cut false positives without missing real risk
• Work with technology partners on false positives, document disputes and tool issues
• Write and maintain procedures, and train support analysts on verification basics
• Spot patterns in rejections, fraud attempts and alerts, and take them to Compliance and Product with evidence
• Keep case records complete and audit-ready
• Review complaints escalated by support analysts, find the root cause, and resolve them or route them to the right team
• Keep the analyst who owns the case informed, so the customer gets one clear, consistent answer
• Review appeals on cases first decided by a support analyst, together with our Compliance team
• Handle cases involving frozen accounts or blocked transactions in line with our sanctions policy
• Put security issues, suspected scams and possible loss of funds ahead of everything else
• Treat every customer fairly and consistently, with extra care for customers who may be vulnerable

What you'll bring

Must have

• 4 or more years in compliance operations, KYC/AML or financial crime at a bank, fintech, payments company or virtual asset service provider (VASP)
• Strong judgment on document fraud, customer due diligence and enhanced due diligence
• Hands-on experience with sanctions and PEP screening and ongoing monitoring
• Experience configuring or tuning screening or monitoring rules in a compliance platform
• Clear written English, including procedures and case notes others can follow
• The ability to work independently across time zones

Nice to have

• Excellent spoken English, clear and confident on the phone
• Experience handling formal complaints in a regulated financial services business
• Crypto or virtual asset compliance experience
• Knowledge of requirements from the Securities Commission Malaysia, VARA, OJK or the Central Bank of Bahrain
• A recognized AML certification, such as CAMS or ICA
• Japanese, Korean, Arabic, Indonesian, Malay, or Spanish

Not a 100% match? We'd still love to hear from you. We hire for potential and HEART, not a checklist, so apply if the mission excites you.

What we offer

• Ownership from day one. High-trust, high-ownership culture where you get room to act like an owner and the support to raise the bar.
• Competitive package, benchmarked across our markets and reviewed as you grow.
• A real path forward through Grow with Fasset (#GwF), our L1–L7 progression framework with both IC and Manager tracks.
• Global exposure working alongside a team spread across seven markets, solving problems that matter for emerging economies.
• Learning and development support to keep growing your craft.