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Always Marketing

Experiential and retail marketing

Junior QA/Application Support Engineer

Full-TimeUpdated on 10/14/2026
No salary listed
Junior
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
QA & TestingManual & Functional QA

About the job

Requirements
  • A diploma or degree in Information Technology or a related subject, or equivalent formal training or work experience.
  • At least 1–2 years of technical support work experience.
  • Experience with SQL, Windows software, and mobile app setup and configuration.
  • Ability to work with new skills and technologies.
  • Ability to work in an Agile team environment.
Responsibilities
  • Set up new datasets, databases, and configurations for projects.
  • Provide professional software training, technical support, and troubleshooting for users.
  • Assist with new tenant onboarding, including system setup and data configuration activities.
  • Create, configure, and test application data to support implementation and validation activities.
  • Perform functional testing to identify application errors, bugs, and usability issues before and after application releases.
  • Create, validate, and update reports.
  • Identify application errors and bugs, and guide users through issue diagnosis, troubleshooting, and resolution.
  • Respond to user inquiries and reported issues through support channels, including social media support groups, in a timely and professional manner.
  • Support user acceptance testing activities and post-deployment validation to ensure system quality and readiness.
  • Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.

About the company

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Always Marketing

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Always Marketing is an Asian marketing services agency specializing in experiential, shopper and trade marketing. Its teams activate brands through events, retail execution, merchandising, field sales, promotions and technology-supported campaign management. The Malaysia operation serves consumer brands and channel partners with nationwide coverage while connecting to a wider regional organization. Always Marketing is a business-to-business agency rather than a consumer retailer, translating brand strategy into physical experiences and store-level execution where customers encounter and purchase products.

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