Always Marketing

Experiential and retail marketing

Junior QA/Application Support Engineer

Manual & Functional QAConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

A diploma or degree in Information Technology or a related subject, or equivalent formal training or work experience.
At least 1–2 years of technical support work experience.
Experience with SQL, Windows software, and mobile app setup and configuration.
Ability to work with new skills and technologies.
Ability to work in an Agile team environment.

Responsibilities

Set up new datasets, databases, and configurations for projects.
Provide professional software training, technical support, and troubleshooting for users.
Assist with new tenant onboarding, including system setup and data configuration activities.
Create, configure, and test application data to support implementation and validation activities.
Perform functional testing to identify application errors, bugs, and usability issues before and after application releases.
Create, validate, and update reports.
Identify application errors and bugs, and guide users through issue diagnosis, troubleshooting, and resolution.
Respond to user inquiries and reported issues through support channels, including social media support groups, in a timely and professional manner.
Support user acceptance testing activities and post-deployment validation to ensure system quality and readiness.
Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.

We are looking Junior QA/ Application Support Engineer responsible to setup new dataset, database and configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training for RetailAIM and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.

What You’ll Do:

Provide professional software training, technical support, and troubleshooting for users.
Assist in new tenant onboarding, including system setup and data configuration activities.
Create, configure, and test application data to support implementation and validation activities.
Perform functional testing to identify application errors, bugs, and usability issues prior to and after application release.
Report creation, validation, and update.
Identify application errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution.
Respond to user inquiries and reported issues via support channels including social media support groups, in a timely and professional manner.
Support UAT activities and post-deployment validation to ensure system quality and readiness.
Problem-solving skills around technical.
Good verbal and written communication skills.
Collaborative and team oriented

What we looking for:

Diploma/Degree in Information Technology or a related subject and/or equivalent formal training or work experience.
A minimum of 1-2 years technical support working experience.
Experience in SQL, Windows Software, Mobile Apps Setup and Configuration.
Desire and willingness to work on new skills and technologies.
Self-motivated; able to work within an Agile, team environment.

About the Company

Always Marketing

Experiential and retail marketing

Always Marketing is an Asian marketing services agency specializing in experiential, shopper and trade marketing. Its teams activate brands through events, retail execution, merchandising, field sales, promotions and technology-supported campaign management. The Malaysia operation serves consumer brands and channel partners with nationwide coverage while connecting to a wider regional organization. Always Marketing is a business-to-business agency rather than a consumer retailer, translating brand strategy into physical experiences and store-level execution where customers encounter and purchase products.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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