Siloam Hospitals Group

Private hospital network and healthcare provider

Quality and Risk Staff

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeDepok City, West Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

A Diploma (D3) degree in a health-professional field is required.
At least 3 years of clinical work experience at shift-responsibility or supervisor level is required; experience as a head nurse is preferred.
Experience in a hospital and understanding of business processes across several departments or service units is preferred.
Experience supervising the delivery of clinical services, such as serving as a supervisor, coordinator, or person in charge in a clinical service unit in nursing or medical support, is required.
Familiarity with risk-management practices and incident-reporting processes is required.

Responsibilities

Supervise the hospital-wide Hospital Quality Improvement and Patient Safety (PMKP) program, including quality improvement, patient safety, and risk management, using clinical service audits, compliance audits across hospital divisions and departments, process improvement based on incidents and risks, and the Medblaze Quality Management System.
Conduct clinical and non-clinical service audits in accordance with hospital accreditation standards and hospital policies and procedures, together with Patient Safety Officers in each department or service unit.
Collect quality-indicator data from all departments, validate it according to data-validation policy, and aggregate and analyze it at the hospital level.
Manage hospital documents by developing new documents, reviewing and revising existing documents, obtaining approval, and distributing and communicating documents throughout the hospital.
Receive and grade incident reports, appoint incident, investigation, and action owners in accordance with the escalation grading matrix, and escalate incidents to superiors based on their levels.
Carry out proactive risk-reduction strategies, including Failure Mode and Effects Analysis (FMEA) in at least one clinical process each year.
Manage the hospital-level Medblaze Quality Management System, including its document, incident and risk, and audit modules, and manage user accounts and access for hospital staff.
Serve as a subject-matter expert in quality improvement, patient safety, and hospital risk management, and provide training on these topics to employees through programs organized by Human Capital and the Quality and Risk department.
Assist the Quality and Risk department head in preparing reports for the director, chair of the hospital quality committee, and external parties, including accreditation agencies, health services, and the Ministry of Health.
Assist the Quality and Risk department head with accreditation preparation, including conducting internal self-assessments with accreditation working groups and reporting results to the department head, Quality Committee chair, and director.

Desired Qualifications

Experience as a head nurse.
Experience working in a hospital and understanding business processes across several departments or service units.

Job Description

•Responsible for supervising the entire Hospital Quality Improvement and Patient Safety (PMKP) program which includes quality improvement, patient safety and risk management, through various clinical service audit processes, auditing compliance with policies and procedures in all divisions and departments in the hospital, carrying out process improvement based on incidents and risks, as well as ensuring the proper functioning of the Quality Management System (Medblaze) as a means of supporting quality improvement efforts.

•Conduct audits of clinical and non-clinical services in accordance with hospital accreditation standards and various hospital policies & procedures, together with Patient Safety Officers in each department / service unit.

•Carrying out quality data collection (various quality indicators) from all departments, validating data according to data validation policy, aggregating and analyzing data at the hospital level.

•Manage hospital documents, starting from developing new documents, reviewing and revising old documents, ratifying, to distributing and communicating documents throughout the hospital.

•Receive and carry out grading of incident reports, appoint incident owners, investigation owners, and action owners in accordance with the escalation grading matrix to superiors based on incident levels.

•Carry out pro-active risk reduction strategies in the form of Failure Mode & Effect Analysis (FMEA) in at least 1 clinical process every year.

•Responsible for managing the hospital level Quality Management System (Medblaze), including the document module, incident & risk, audit module, including managing users and access for all staff in the hospital.

•Acting as a Subject Matter Expert in the fields of Quality Improvement, Patient Safety and Risk Management in the Hospital, and conducting teaching (as a trainer / resource person) on the above topics to all employees in various training programs organized both by Human Capital and by Quality & Risk dept.

•Assist the Quality & Risk department head in preparing reports to the director, chairman of the hospital quality committee, and external parties (accreditation agencies, health services, ministry of health).

•Assist the Quality & Risk department head in preparing for accreditation, especially internally by carrying out self-assessments with the accreditation Working Group, Working Group and reporting the results of the self-assessment to the QR Dept Head, Chair of the Quality Committee and Director.

Qualifications

•Diploma (D3) Degree from Health Professional

•Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.

•Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.

•Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.

•Familiarity with risk management practices and incident reporting processes.

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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