A bachelor's degree, pursuing a degree, or an equivalent combination of education and relevant experience.
At least 3 years of experience in customer service or sales roles.
Strong verbal and written communication skills, phone presence, and comfort with talk time and proactive outreach.
Ability to manage multiple accounts, competing priorities, and tight deadlines.
Strong problem-solving skills and sound decision-making in ambiguous situations.
Understanding of procurement, contracting, and basic accounting concepts.
High attention to detail, accuracy, and organization in a fast-moving environment.
Willingness to mentor peers, support colleagues, and collaborate across departments.
At least 3 years of CRM experience.
Proficiency in Outlook, Excel, Word, and PDF tools.
Comfort with portals, digital documentation, and online research.
Computer literacy in Windows-based systems and cloud applications.
Responsibilities
Own the full quote-to-order lifecycle, including quote creation, revisions, follow-ups, and margin protection.
Develop and maintain relationships with buyers, procurement teams, engineers, and supplier partners.
Proactively call customers to confirm requirements, influence purchasing decisions, overcome objections, and drive quote-to-order conversion.
Proactively call suppliers to confirm pricing, lead times, and technical details, and resolve issues.
Communicate with customers and suppliers through email, phone, and portals with speed, accuracy, and professionalism.
Manage requests for quotation, clarify specifications, validate documentation, and ensure requirements are met.
Ensure compliance with quality clauses, contractual flow-downs, contractual obligations, and Quality Management System standards.
Escalate risks early and document resolutions accurately.
Partner with Account Managers to confirm pricing, terms, and delivery commitments.
Resolve issues across Sales, Supply Chain, Quality, and Operations related to lead times, quality requirements, invoices, discrepancies, and compliance barriers.
Maintain customer satisfaction and provide cross-coverage to ensure continuity of support during absences.
Maintain accurate, timely CRM documentation, including calls, notes, meetings, tasks, next steps, and opportunity updates.
Use CRM reports and dashboards to manage workload, prioritize follow-ups, and support data-driven decisions.
Contribute to process improvements for quoting, documentation, communication, and customer experience.
Protect revenue, maintain compliance, and uphold the Quality Management System.
Travel occasionally for customer visits or training, if required.
Desired Qualifications
At least 5 years of experience in B2B or Government/Prime Contractor environments.
Experience with FAR/DFARS or government contracting.
Experience with HubSpot.
About TEVET LLC
For the past two decades, TEVET has been the leading federal reseller of engineering equipment and supplies, a premier provider of cutting-edge solutions in technology and defense.
We specialize in providing Test and Measurement equipment and software for government agencies and their prime contractors.
We understand the complexities of the aerospace and defense industry’s technical challenges and critical compliance requirements. Our commitment is to simplify the procurement process and continue the innovation journey.
TEVET is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Department: Sales Reports to: Director of Inside Sales Status: Full‑Time, Exempt
Ideal Candidate Summary The ideal Inside Sales Representative is a proactive, autonomous sales professional who thrives in a fast‑paced, high‑accountability environment. They balance disciplined, process‑driven execution with strong relationship‑building skills, communicating confidently with customers and suppliers while managing complex requirements with accuracy and urgency. This person is detail‑oriented, tech‑savvy, and skilled at diagnosing needs, influencing decisions, and driving quotes to orders, all while maintaining exceptional organization, compliance, and customer satisfaction.
Position Summary
·The Inside Sales Representative (ISR) is a revenue‑generating sales professional responsible for driving profitable growth across TEVET’s Aerospace, Defense, and Government accounts. ISRs own their book of business end‑to‑end managing all quoting activity, engaging proactively with customers and suppliers, and ensuring accuracy, compliance, and the success of every transaction.
·This role is highly customer‑facing and requires strong communication, consistent outbound calling, disciplined pipeline management, and the ability to deliver fast, accurate responses in a complex, high‑accountability environment. ISRs diagnose customer needs, impact purchasing decisions, strengthen long‑term relationships, and resolve issues across Sales, Supply Chain, Quality, and Operations.
·ISRs work closely with Account Managers (AMs), who focus on strategic penetration, long‑term growth, and high‑level account development. While AMs drive expansion and broader relationship strategy, ISRs own the transactional engine managing supplier interactions, customer requirements, documentation, pricing accuracy, compliance, and the quote‑to‑order process
·ISRs serve as subject matter experts for their assigned accounts and may coach peers or provide backup coverage to ensure continuity of service. They play a critical role in protecting revenue, maintaining compliance, and upholding TEVET’s Quality Management System (QMS).
Account Ownership & Revenue Growth
·Own the full quote‑to‑order lifecycle, including creation, revisions, follow‑ups, and margin protection.
Customer & Supplier Engagement
·Develop and maintain strategic relationships with buyers, procurement teams, engineers, and supplier partners.
· Proactively call customers to confirm requirements, influence decisions, overcome objections, and drive quote‑to‑order conversion.
·Proactively call suppliers to confirm pricing, lead time, technical details, and resolve issues.
·Deliver high‑quality communication (email, phone, portals) with a strong bias for speed, accuracy, and professionalism.
RFQ, Compliance, & Documentation Management
·Manage RFQs, clarify specifications, validate documentation, and ensure all requirements are met.
·Ensure strict compliance with quality clauses, flow‑downs, contractual obligations, and QMS standards.
·Escalate risks early and document resolutions clearly and accurately.
Cross‑Functional Coordination & Issue Resolution
·Partner with Account Managers to confirm pricing, terms, and delivery commitments.
·Resolve issues across Sales, Supply Chain, Quality, and Operations related to lead times, quality requirements, invoices, discrepancies, or compliance barriers.
·Protect customer satisfaction and ensure continuity of support during absences through cross‑coverage.
CRM & Process Excellence
·Maintain accurate, timely CRM documentation, logging calls, notes, meetings, tasks, next steps, and opportunity updates.
·Use CRM reports and dashboards to manage workload, prioritize follow‑ups, and support data‑driven decision making.
·Contribute to continuous process improvements for quoting, documentation, communication, and customer experience.
Education & Experience
·Bachelor’s degree, pursuing a degree, or equivalent combination of education and relevant experience.
·3+ years in customer service or sales roles; 5+ years preferred in B2B or Government/Prime Contractor environments.
·Experience with FAR/DFARS or Government contracting strongly preferred.
Skills & Abilities
·Exceptional verbal and written communication skills.
·Strong phone presence comfortable with talk‑time and proactive outreach.
·Ability to manage multiple accounts, competing priorities, and tight deadlines.
·Strong problem‑solving skills with the ability to navigate gray areas and make sound decisions.
·Understanding procurement, contracting, and basic accounting concepts.
·High attention to detail, accuracy, and organization in a fast‑moving environment
·Team-oriented with willingness to mentor, support peers, and collaborate across departments.
Technical Proficiency
·3+ years of CRM experience (HubSpot preferred).
·Proficiency in Outlook, Excel, Word, and PDF tools.
·Comfortable with portals, digital documentation, and online research.
·Strong computer literacy in Windows‑based systems and cloud applications.