Regional Service Administrator

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Key Responsibilities

·    Prepare quotations for spare parts and case work for KLA’s USA customers

·    Generate customer contracts and manage contract trackers, ensuring contract information, status, milestones, and required updates remain accurate and current.

·    Generate quotations, contracts, invoices, and credit memos, and submit invoices in accordance with customer requirements.

·    Maintain accurate contract and billable forecasts for assigned customer accounts using the OneStream forecasting tool, including timely updates that support business and financial planning.

·    Book customer purchase orders for spare-parts, service work, and service contracts in CRM, SAP, and SAP S/4HANA, and maintain internal purchase-order trackers.

·    Manage customer communication throughout the order-fulfillment and invoicing lifecycle, including part identification, order status, delivery information, cancellations, and returns.

·    Respond to customer inquiries and disputes, and coordinate repair orders, returns, and related follow-up activities.

·    Partner with headquarters logistics on parts-order arrangements and with Finance on customer-order and invoicing requirements.

·    Collaborate with the North American service team and other internal stakeholders to support order fulfillment and strengthen customer relationships.

·    Maintain accurate customer service records and data within CRM and SAP systems.

·    Run, prepare, and analyze operational reports needed to support service delivery, forecasting, order management, and business decisions.

·    Provide general office and administrative support, including logistics and shipment coordination, as needed.

·    Assist with other operational and administrative projects assigned.

·    Occasional travel may be required for the annual service team meeting and training sessions, as needed.

Preferred Qualifications

·        Bachelor’s degree and/or at least three years of related experience preferred.

·    Experience collaborating with customers, service engineers, managers, sales teams, finance partners, and regional administrators.

·    Ability to manage multiple projects, priorities, and business systems simultaneously while maintaining a high level of accuracy.

·    Experience with CRM, SAP, SAP S/4HANA, OneStream, shipment portals such as DHL, or comparable business systems.

·    Proficiency in Microsoft Excel, including the ability to organize, analyze, and report customer and operational data.

·    Ability to assemble and analyze data from SAP, CRM, Excel, or similar systems and translate findings into clear reports.

·    Strong written and verbal communication skills, sound judgment, and a customer-focused approach.

·    Ability to work independently, take initiative, and resolve issues with minimal assistance.

·    Positive, collaborative attitude and willingness to learn new processes and take on new responsibilities.

Core Competencies

·    Customer focus and effective relationship management

·    Commitment to accuracy and attention to detail

·    Strong organization, prioritization, and consistent follow-through

·    Effective collaboration across functions and teams

·    Effective problem-solving and sound professional judgment

·    Accurate data management, reporting, and forecasting

·    Adaptability within a fast-paced work environment

·    Positive teamwork and strong working relationships with ServiceOS and the entire service team

Minimum Qualifications

·        Bachelor’s degree and/or at least three years of related experience preferred.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $25.15 - $42.75 Per Hour
Primary Location: USA-TX-Austin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.