JoVE

Produces peer-reviewed scientific video journal

Key Account Manager - Edtech

Account ManagementPosted on Nov 11

Full-timeRemote in Japan

About the Job

Requirements

A Bachelor's degree is required.
Fluent communication skills in Japanese and English are required.
At least 3 years of experience in account management or B2B sales is required; EdTech, STEM Publishing, or SaaS experience is preferred.
A proven track record of managing contract renewals, reducing churn, and successfully upselling existing accounts in a results-driven environment is required.
Presentation and negotiation skills, both in person and online, are required.
The ability to analyze usage data and translate it into actionable client strategies is required.
Experience with Salesforce or similar customer relationship management platforms to accurately forecast renewals and manage an expansion pipeline is required.
Self-motivation, proactivity, and a strong focus on long-term customer success are required.

Responsibilities

Own and meet renewal and expansion targets for existing institutional accounts in Japan.
Plan and execute cross-sell and upsell opportunities to grow account value and maximize revenue.
Build and maintain strategic relationships with key stakeholders, including academic librarians, department heads, and faculty members.
Conduct regular business reviews and usage analyses to demonstrate product adoption and return on investment, and highlight value.
Analyze utilization trends to proactively identify at-risk accounts and implement effective turnaround and retention strategies.
Work cross-functionally with Customer Success, Marketing, and Product teams to advocate for client needs and deliver on team targets.
Attend trade shows and academic conferences, and conduct on-site visits to strengthen client relationships.

Desired Qualifications

Experience in EdTech, STEM Publishing, or SaaS is preferred.

Key Account Manager, Edtech

JoVE · Japan (Remote) · Full-time · Posted 2026-11-11

Workplace: remote

Description

JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as The University of Tokyo, Chiba University, JAIST, Kobe University, Harvard, and Stanford. As a rapidly growing company, with offices in the USA, Europe and Asia, servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are looking for a strategic Key Account Manager to retain and expand JoVE’s existing institutional subscriptions in Japan. The ideal candidate thrives on driving customer success, ensuring high product utilization, and uncovering expansion opportunities. If you are passionate about maximizing client value and growing long-term academic partnerships, this is the perfect opportunity for you.

Responsibilities

Own & meet the renewal and expansion targets for existing institutional accounts in Japan.
Plan and execute cross-sell and upsell opportunities to grow account value and maximize revenue.
Build and maintain strategic relationships with key stakeholders, including academic librarians, department heads, and faculty members.
Conduct regular business reviews and usage analysis to demonstrate product adoption, ROI and highlight value.
Analyze utilization trends to proactively identify at-risk accounts and implement effective turnaround and retention strategies.
Work cross-functionally with Customer Success, Marketing, and Product teams to advocate for client needs and deliver on team targets.
Attend trade shows, academic conferences, and conduct on-site visits to strengthen client relationships.

Requirements

A Bachelor's degree.
Fluent communication skills in Japanese and English.
3+ years of experience in account management or B2B sales, preferably within EdTech, STEM Publishing, or SaaS.
Proven track record of managing contract renewals, reducing churn, and successfully upselling existing accounts in a results-driven environment.
Excellent presentation, and negotiation skills, both in-person and online.
Highly analytical with the ability to translate usage data into actionable client strategies.
Experienced with Salesforce or similar CRM platforms to accurately forecast renewals and manage an expansion pipeline.
Self-motivated, proactive, and deeply focused on long-term customer success.

Benefits

A competitive compensation package including an uncapped commission.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us.

Apply

Apply at JoVE

About the Company

JoVE

Produces peer-reviewed scientific video journal

JoVE produces and publishes video resources to support research and education in science, medicine, and engineering. It creates peer-reviewed videos that demonstrate experiments filmed in real laboratories and makes them accessible online to researchers, educators, and students worldwide. Access is via a subscription library with a catalog of over 25,000 videos linked to journals and educational contexts. Its goal is to increase the productivity of research and education by making high-quality experimental methods and data accessible, enabling learning, replication, and collaboration.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Cambridge, MA
Founded: 2007

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