Community Services Caseworker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role is focused on helping individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.

1. Case Management:
• Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement, children’s aid, Indigenous organizations, primary and emergent healthcare.
• Develop case plans, utilize case management tools, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and various referrals.
• Identify & complete paperwork for various applications.
• Provide home visits and in-home training for various program participants when required by programs.
• Support relevant volunteers and co-workers in implementing programming across multiple program sites and provide input to program design.
• Provide consultation support to community agencies and refer to different training opportunities.
• Assess client suitability to internal and external programs and agencies as required.
• Ascertain and provide participants with referral services within the community and/or social services resources.
• Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.

2. General Program Support:
• Contribute and provide recommendations on the development of new and existing programs for clients, assist with statistics collection, and measure tangible outcomes.
• Utilize knowledge of issues pertaining to the scope of program(s) to contribute to the development of program(s) materials and partnerships.
• Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration.
• Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required.
• Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports.
• Seek community donations and in-kind support for minor programming items, develop relationships with external stakeholders, participate in community-based events & represent organization within the scope of their duties as per the Leadership request.
• Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees.
• Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete.

3. Professional Development
• Participate in training, meetings, case management development, administrative system orientations, as required.
• Participate in test-run programming and utilize provided learning lab techniques to contribute to refining of the project concepts, materials, and delivery.
• Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of The Salvation Army.
• Performs other work-related duties as assigned.

FINANCIAL AND MATERIAL MANAGEMENT:
• Minor material responsibilities (access to confidential information)
• Responsible for the safekeeping of materials and equipment for own use.
• No financial responsibilities.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:
• The incumbent’s work environment is typically in an office environment.
• This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• The incumbent will work under the following disagreeable conditions:
- Isolation
- Monotony
- Odors
- Dealing with behavioral challenges
- Verbal abuse
- Work schedule affecting lifestyle
- Exposure to bodily fluids, bodily waste
- Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent may be required to carry pager/walkie talkie.
• Shift work may be required.
• May work on call.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
- Physical attacks by others
- Exposure to infectious diseases
- Sharp objects
- Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 20 pounds with no assistance from others.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
Education, Qualifications and Certifications:
• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Services or in a related field
• An equivalent combination of education and experience may be considered
Experience and Knowledge:
• Two years of prior related experience, including experience in a social service setting, supervision experience, experience working with marginalized individuals, and a social services background
• Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued assets
• Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint); the Internet and Email
• Proficient in administration and files management procedures

Skills and Capabilities:
• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem solving skills.
• Team player.
• Organized and attentive to details.
• Comfort in dealing with ambiguity.
• Strong listening skills.
• Ability to motivate others and manage relationships.
• Ability to follow all MU’s organizational policies and procedures.
• Negotiating skills.
• Ability to complete tasks with minimum amount of supervision.
• Ability to manage stress and workload in a positive manner.
• Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner.

•Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.