All Accor

Global hotel management, franchising, loyalty program

General Manager

Business & StrategyUpdated on Nov 11

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Proven experience leading large premium or upscale hotels in a complex, high-volume hospitality environment.
Eligibility to work in the United Kingdom is essential.
Strong communication, influencing, and stakeholder management skills.

Responsibilities

Lead a high-profile, commercially complex operation at a major travel hub.
Drive commercial performance and revenue opportunities across Rooms, Food & Beverage, Meetings & Events, and Shaw Theatre.
Inspire, develop, and empower a high-performing team culture.
Build relationships with ownership as a trusted partner and advisor while delivering financial objectives, investment plans, and long-term asset value.
Represent the hotel externally by building strategic partnerships across the London market and strengthening its presence in the local business and hospitality community.

Job Description

YOUR ROLE:

You'll be leading a high-profile, commercially complex operation at the heart of one of Europe's busiest travel hubs.
Drive commercial performance and maximise revenue opportunities across Rooms, Food & Beverage, Meetings & Events and Shaw Theatre.
Inspire, develop and empower a high-performing team culture where people thrive.
Build exceptional relationships with ownership, acting as a trusted partner and advisor while delivering against financial objectives, investment plans and long-term asset value.
Represent the hotel externally, building strategic partnerships across the London market and strengthening Pullman's presence within the local business and hospitality community.

Qualifications

YOUR SKILLS AND EXPERIENCE INCLUDE:

You have proven experience leading large premium or upscale hotels operating within a complex, high-volume hospitality environment.
Excellent communication, influencing and stakeholder management skills.
Eligibility to work in the UK is essential.

Additional Information

One more thing…

By working at the Pullman London St Pancras you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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