Eaton

Power management leader for electrical systems

Master Data Analyst - Customer Operations, Sales

Data ManagementConfirmed live in the last 24 hours

Full-timeSantiago de Querétaro, Qro., MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
At least 1 year of customer interaction or customer support experience is required.
Knowledge of customer relationship management software and SAP is required.
Knowledge of Microsoft Office, including Word, Excel, email, and internet tools, is required.
Strong written and verbal communication skills are required.
Ability to speak, read, listen, and write in English is required.

Responsibilities

Maintain updates in the customer relationship management system (SAP) and process customer requests related to new customers, sold-to and ship-to settings, lead times, obsolete parts, and invoicing activities.
Review contract updates.
Attend the mailbox for customer requests related to modified accounts and sold-to/ship-to adjustments.
Review and release invoicing activities for preventive maintenance.
Update individually assigned projects from the Functional Manager.
Create and close tickets for requests related to modified accounts through the Salesforce tool.
Follow up on service requests regarding new accounts to be set up.
Enable or disable accounts in the customer relationship management system (SAP).
Ensure obsolete parts that are reported are blocked.
Constructively manage conflicts and discrepancies toward positive resolution.
Prioritize customer demand to assist with improved product flow.
Work with the finance team to resolve customer credit requests.
Correct assignments for requests from other divisions.
Maintain web portals.
Maintain a safe, clean working environment in compliance with Eaton safety standards, Life Saving Rules, and daily 5S+ requirements.

Desired Qualifications

Knowledge of Oracle is preferred.

Eaton’s Corporate Sector division is currently seeking a Master Data Analyst - Customer operations.

What you’ll do:

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities.

Job Responsibilities
A. Review contract updates
B. Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements
C. Review and release invoicing activities for preventive maintenance
D. Update projects individual projects assigned by Functional Manager
E. Create and close tickets for requests related with modified accounts trought Sales Force tool
F. Follow up for service request in regards of new accounts to be set up
G. Able/Unable accounts into CRM (SAP)
H. Assure to block obsolete parts reported
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests
L. Correct assignment for other Divisions request
M. Portal webs maintenance
N. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:

Education level required
• Bachelor degree necessary.

Years and area of experience required
• Minimum 1 year customer interaction/support experience

Technical knowledge
• Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Oracle (if better)
• Ability to speak, read, listen an write in English

Skills:

#Li-SL4

Soft skills
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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