Receptionist

Job Description

We are seeking a friendly and professional Receptionist to join our team in Istanbul, Türkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.

• Greet and welcome guests in a warm and professional manner
• Handle check-ins and check-outs efficiently, ensuring all bills are accurate
• Answer phone calls, respond to emails, and manage guest inquiries and requests
• Provide information about local attractions, restaurants, and events to enhance guest experiences
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Manage reservations and assist with overbooking situations when necessary
• Process payments and handle cash transactions accurately
• Maintain a clean and organized reception area
• Assist with administrative tasks such as filing, data entry, and report generation
• Ensure compliance with safety and security procedures

Qualifications

• Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable
• Strong customer service orientation with a friendly and professional demeanor
• Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory
• Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly
• Experience with Opera PMS is an advantage
• Exceptional organizational skills with the ability to multitask and prioritize effectively
• Problem-solving skills and the ability to remain calm under pressure
• Flexibility to work in shifts, including weekends and holidays if required
• Basic math skills for handling financial transactions
• Excellent phone etiquette and professional appearance
• Ability to work collaboratively in a team environment
• Knowledge of the hospitality industry and local area is a plus

Additional Information