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Amazon

Sells products online and rents cloud computing

Senior Delivery Practice Manager - Engagement Management, Professional Services

Program ManagementConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • Has a track record of leading technical teams delivering complex transformation IT programs in the Japanese market.
  • Has experience building and scaling technical and/or consulting teams of 20 or more people.
  • Has the technical depth and credibility to guide delivery of complex transformation programs.
  • Has experience with Agile and project management frameworks, methodologies, and tools.
  • Has a track record delivering under various models, including Fixed Price and Time & Material.
  • Has business consulting expertise translating technical requirements into customer outcomes.
  • Has experience in presales or sales and contracting for complex service engagements.
  • Has native-level Japanese and business-level English, equivalent to TOEIC 800 or higher.

Responsibilities

  • Lead and develop an Engagement Manager team capable of successfully managing diverse cloud transformation programs in areas such as AI, data, migration, modernization, and security.
  • Introduce and strengthen mechanisms to improve delivery quality and Engagement Manager productivity, and provide thought leadership in adopting engagement methods and best practices.
  • Act as a strategic advisor to C-suite executives at major Japanese enterprises; lead steering committees and executive engagements based on a deep understanding of customer business challenges.
  • Own customer escalations, feedback, corrective actions, and lessons learned to drive customer satisfaction.
  • Handle complex escalations calmly and turn issues into opportunities to strengthen customer relationships.
  • Participate in business development, presales, and contract negotiations, contributing to opportunities centered on delivering customer value.
  • Involve and coordinate local, regional (APJ), and global teams, as well as AWS partners, to design and deliver cloud programs.
  • Communicate delivery portfolio health and status effectively to internal and external senior stakeholders, maintaining transparency.
  • Promote the use of AI in the delivery practice and use the latest technology to deliver larger and more complex programs safely and efficiently.
  • Build and expand partner capacity to complement internal delivery teams.

Desired Qualifications

  • Has technical leadership experience in cloud and/or AI product or technology organizations, or in multinational companies.
  • Has a track record of scaling teams, processes, and capabilities in a high-growth environment.
  • Has enterprise IT consulting and/or delivery experience at the Japan subsidiary of a global company.
  • Holds certifications such as PMP, Agile certifications (CSM, PSM, PMI-ACP, SAFe), or PRINCE2.
  • Has experience in major Japanese industries, including finance, manufacturing, retail, and telecommunications.
  • Has a deep understanding of Japanese business culture, consensus-based decision-making, and stakeholder management.

About the Company

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Amazon

Sells products online and rents cloud computing

Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1994

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