Retail Director

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have proven senior leadership experience, managing large, dynamic retail teams, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organised, and reliable with a passion about sharing your experience to develop and inspire your team.

You have strong communication and interpersonal skills while being results and client-driven to achieve excellence.

What are we expecting from you?

As a key member of the Oceania Executive Committee and reporting to Managing Director for Van Cleef & Arpels Oceania, you will be responsible for leading, consolidating and developing the retail network. You would oversee 7 departments across the Retail Management office teams and the boutiques across Australia and New Zealand. You would be responsible for the performance of the retail function in line with the Maison strategic plan, ensuring long-term strategic and financial objectives are achieved, while acting as an Ambassador of the Maison and building a values-led team culture.To that extent, you will:

• Strategise - contributing to the market 3 year plan and annual strategic plan, regional meetings presentations and business reviews, while defining and implementing commercial strategies to achieve both quantitative and qualitative objectives;

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;

• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;

• Offer a high level of service – orchestrating Oceania’s strategy to optimize VIP related experience in line with the DNA of the Maison and driving commercial activity (Retail and Online Retail) and Client experience journey by analyzing and anticipating Oceania specific retail landscape

• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset;

• Ensure efficient and compliant operations – safeguarding Boutique environment & Image are in line with Maison excellence standards

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
 

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Regional Talent Manager, the Senior Human Resources Manager Oceania, the Managing Director Oceania, the Regional Retail Director & HR Director APAC as well as the International Talent Team.