Medical Billing Associate

Medical Billing Associate

Location: Knoxville, TN (location is non-negotiable)

The Medical Billing Associate plays a critical role in supporting a U.S. healthcare client by researching, entering data, and processing or adjusting healthcare appeals and claims across multiple systems and tracking tools. This position requires applying deep process knowledge to identify, assess, and resolve complex issues. As a recognized SME, the individual will troubleshoot and advise on processing guidelines, ensuring compliance with client standards. The role involves handling both standard and non-standard issues and escalating tasks outside established SOPs when necessary.

Key Responsibilities

• Research and process healthcare appeals and claims using multiple systems and tracking tools.
• Validate claim accuracy and ensure compliance with regulatory requirements.
• Perform root cause analysis for claim discrepancies and implement corrective actions.
• Enter accurate data into designated platforms following client processes.
• Apply knowledge of healthcare processes and systems to resolve complex issues.
• Troubleshoot and provide guidance on processing guidelines as needed.
• Identify and escalate issues outside standard operating procedures.
• Maintain compliance with client-specific workflows and documentation standards.
• Collaborate with internal teams to ensure timely resolution of claims and appeals.
• Monitor and report on claim status and processing metrics.

Job Requirements

• Must meet Accenture’s Primary Residential Location (PRL) Policy for the Knoxville, TN, office location
• Ability to work scheduled shifts as assigned
• Availability for overtime work when required

Basic Qualifications

• Minimum of 1 year of experience in quality auditing and/or claims processing

Preferred Skills

• Experience in outsourcing operations
• Knowledge and experience in any work stream of U.S. healthcare
• Strong analytical and problem-solving skills
• Ability to accurately process and document healthcare claims in multiple systems
• Proficiency in following structured workflows and compliance standards
• Capability to identify discrepancies and escalate issues per SOPs

Professional Qualifications

• Effective communication and collaboration abilities
• Ability to adapt to changing priorities and manage multiple tasks

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/20/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range California $21.68 to $40.53 Colorado $21.68 to $35.00 Connecticut $21.68 to $35.00 District of Columbia $23.13 to $37.26 Illinois $20.10 to $35.00 Maine $18.51 to $29.81 Maryland $21.68 to $35.00 Massachusetts $21.68 to $37.26 Minnesota $21.68 to $35.00 New York $20.10 to $40.53 New Jersey $23.13 to $40.53 Ohio $20.10 to $32.40 Virginia $20.10 to $37.26 Washington $23.13 to $37.26

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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