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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Operational Transformation Executive

Business OperationsConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • A technologist or professional degree in Business Administration, International Business, or a related field.
  • One to two years of experience in operational, administrative, customer service, or back-office roles.
  • Experience managing documents, validating information, and tracking processes.
  • Knowledge of office productivity tools and information management.
  • Attention to detail, customer orientation, teamwork, and interest in continuous improvement.

Responsibilities

  • Manage operational processes related to issuing, renewing, modifying, cancelling, and updating insurance policies, ensuring the quality and accuracy of recorded information.
  • Validate and analyze documents, supporting materials, and requirements for proper policy and insurance-change administration, ensuring compliance with established guidelines.
  • Perform back-office activities associated with insurance operations while meeting productivity, accuracy, and service-level agreement standards.
  • Ensure information integrity and quality by identifying inconsistencies and conducting validations before processing.
  • Participate in quality controls, audits, and operational reviews to ensure compliance with insurance-sector policies, procedures, and regulatory standards.
  • Identify opportunities to improve, standardize, and automate policy-administration processes to increase operational efficiency and support transformation.
  • Support implementation of new tools, processes, and technology improvements to optimize insurance operations.
  • Escalate complex cases, incidents, or situations that could affect customer experience, regulatory compliance, or operational continuity.

Desired Qualifications

  • Experience in insurance, financial services, or service sectors.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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