Full-Time

General Support

Confirmed live in the last 24 hours

ModSquad

ModSquad

501-1,000 employees

On-demand customer support and digital engagement

Consulting
Consumer Goods

Entry, Junior

No H1B Sponsorship

United States

Hybrid position requires some in-office presence.

Category
Customer Support
Customer Success & Support
Requirements
  • Bilingual: Korean/English
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on phone
Responsibilities
  • Assist and guide customers to the right answers
  • Solve concerns
  • Help customers understand and optimize the best use of a client's product or services

ModSquad offers on-demand customer support, content moderation, social media management, and community management services to a diverse range of clients globally. Their unique "ModSourcing" model allows clients to purchase only the services they need, providing flexibility and cost efficiency. By matching clients with passionate professionals, known as Mods, ModSquad ensures high-quality service delivery. The company's goal is to enhance customer satisfaction and help clients succeed in the competitive digital landscape.

Company Stage

N/A

Total Funding

$2.3M

Headquarters

San Francisco, California

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for multilingual support boosts ModSquad's global service offerings.
  • Increased outsourcing of social media management enhances ModSquad's market opportunities.
  • Personalized customer experiences drive demand for ModSquad's tailored support solutions.

What critics are saying

  • AI-driven customer service platforms threaten ModSquad's market share with cost-effective solutions.
  • Decentralized social media platforms may reduce demand for ModSquad's services.

What makes ModSquad unique

  • ModSquad offers ModSourcing, a modernized outsourcing model for digital engagement services.
  • The company provides services in over 50 languages, ensuring global reach and flexibility.
  • ModSquad matches clients with Mods passionate about their brand, enhancing service quality.

Help us improve and share your feedback! Did you find this helpful?