Employee Relations Specialist 1

Job Description

It’s about taking care of people, our people.

Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Employee Relations Specialist, you are our employee’s first line of support, counseling and guiding employees as needed. You will also be responsible for partnering with managers to recruit and hire qualified applicants for non-exempt positions. Most importantly, this role is about building trust through every interaction and doing it with integrity, caring and excellence in mind. 

What you’ll do:

• Recruit, interview, and hire qualified job applicants for non-exempt level open positions; collaborate with managers to understand skills and competencies required for open positions

• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff

• Conduct Exit Interviews

• Enter, maintain, and process information in the payroll system; information may include employee’s hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information

• Counsel and guide employees as needed to assist and mediate work related situations

• Present New Hire Induction and Orientation to acclimate new employees to Frost and to strengthen company culture throughout the organization

• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices

• Administer the FMLA process and ADA requests

• Other assigned duties

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor's degree in a relevant field or equivalent experience

• Strong Interviewing and organizational skills

• Excellent written and verbal communication skills

• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Experience with counseling managers and employees

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.