Guest Relations Officer

Job Description

• Welcome guests to our hotel with a pleasing smile.
• Review arrival lists and records.
• Receive and take care of special guests. 
• Answer the inquiries of clients on a timely basis.
• Assist the other staff members in preparing welcome folders for the guests.
• Give the required information about different areas of our hotel to the guests.
• Promote the services provided by our hotel.
• Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in MS Office

Additional Information

Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.