Miele

Premium domestic appliances manufacturer and supplier

Ecommerce Operations Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeVaughan, ON, Canada$70k - $80k /yrHybrid

About the Job

Requirements

A bachelor's degree in business, ecommerce, marketing, digital commerce, communications, information systems, or a related field is preferred.
Five years of equivalent practical experience in ecommerce operations or digital site management.
Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role.
Experience in retail, direct-to-consumer, or consumer goods ecommerce.
Ability to manage product activations, deactivations, category changes, and content/specification updates.
Ability to translate business needs into actionable tickets.
Ability to work across internal teams and external partners.

Responsibilities

Handle day-to-day website operations, issue resolution, and implementation.
Process product activation and deactivation requests, upload and remove spec sheets, configure categories including pre-sale and discontinued flags and mappings, and maintain MEC page updates.
Provide first-line support for order issues including ASW, duplicate transactions, and Flexity bugs, as well as voucher issues; manage and resolve CARL tickets and coordinate fixes with WhiteCap.
Translate requirements into tickets for WhiteCap, follow up on bug fixes and deployments, and validate fixes before escalation.
Set up and quality-assure promotions, ensuring correct pricing, timing, and visibility.
Maintain Emplifi/Virtual Consultation, the Appointedd scheduling tool, and Mila chatbot through basic training updates; support tracking implementation testing cycles.
Implement SEO recommendations and handle technical fixes through WhiteCap.

Desired Qualifications

Bachelor's degree in business, ecommerce, marketing, digital commerce, communications, information systems, or a related field.

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation
For Website Operations & Maintenance you will:
- Product activation/deactivation requests
- Spec sheet uploads/removals
- Category configurations (pre-sale, discontinued flags, mappings)
- MEC page updates and maintenance

For Issue Resolution & Troubleshooting you will:
- First line of support for:
  - Order issues (ASW, duplicate transactions, Flexity bugs)
  - Voucher issues
- Manage and resolve CARL tickets
- Coordinate fixes with WhiteCap

For Agency Coordination (Execution Layer) you will:
- Translate requirements into tickets for WhiteCap
- Follow up on bug fixes and deployments
- Validate fixes before escalation

For Promotions & Campaign Execution you will:
- Set up and QA promotions
- Ensure correct pricing, timing, and visibility

For Tool & Platform Maintenance you will:
- Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
- Support tracking implementation testing cycles

For SEO & Content Execution you will:
- Implement SEO recommendations
- Handle technical fixes (via WhiteCap)

What we are looking for

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
5 years’ equivalent practical experience in ecommerce operations or digital site management
Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
Experience in retail, direct-to-consumer, or consumer goods ecommerce
Ability to manage product activations, deactivations, category changes, and content/specification updates
Clear communicator who can translate business needs into actionable tickets
Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000

About the Company

Miele

Premium domestic appliances manufacturer and supplier

Miele makes premium domestic and professional appliances sold worldwide. Its products include washing machines, dryers, dishwashers, ovens, refrigerators, coffee machines and vacuums, plus equipment for commercial laundries, dishwashing and medical or laboratory use. The appliances use built-in sensors and programs to automate tasks, with durable parts and user-friendly interfaces, and professional models designed for high-volume use with service options. As a family-owned company dating back to 1899, it differentiates itself through long product life, strong support, and a global network of subsidiaries and service partners to ensure consistent quality and service, with a goal of providing high-quality, long-lasting devices and dependable service across homes and businesses worldwide.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Gütersloh, Germany
Founded: 1899

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