Full-Time

Senior IT Specialist

Posted on 7/15/2024

Hypergiant

Hypergiant

51-200 employees

AI decision-making software for critical sectors

Data & Analytics
AI & Machine Learning
Defense

Compensation Overview

$70.1k - $111.8kAnnually

Senior, Expert

Austin, TX, USA

Hybrid position requiring in-office presence.

Category
IT Support
System Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Management
JIRA
Requirements
  • Extensive experience in managing Azure GCC High environments and performing global admin-level tasks in a Microsoft environment.
  • Hands-on experience with endpoint security tools like CrowdStrike.
  • Proficiency in managing Apple and Windows devices within a remote work environment.
  • Demonstrated experience with patch management and vulnerability scanning tools.
  • Experience with Jira or similar ticketing systems, including ticket management and escalation processes.
  • Strong background in onboarding users, setting up accounts for commercial and federal customers, and providing general IT support.
  • Experience in managing software licenses and coordinating the logistics of IT equipment.
  • Proven ability to support a globally distributed, remote workforce effectively.
  • Excellent communication skills and the ability to work effectively with IT and Information Security teams.
Responsibilities
  • Manage and maintain our Azure GCC High environment, ensuring robust security and efficient IT operations. This includes global administration tasks, user management, license assignment, and system configuration.
  • Utilize endpoint security tools, such as CrowdStrike, to protect and manage devices across the organization.
  • Oversee and manage Apple and Windows devices, ensuring they meet security standards and are properly configured for remote use.
  • Perform regular patching and vulnerability scanning across all systems to mitigate potential risks.
  • Act as the first line of defense by managing Jira tickets, escalating issues when necessary, and coordinating with the appropriate teams for resolution.
  • Facilitate the onboarding process for new employees, including setting up user accounts for both commercial and federal customers, assigning licenses, and ensuring that all necessary equipment is shipped and configured properly.
  • Track and manage software licenses and IT assets across the organization, ensuring compliance and optimal usage of resources.
  • Provide comprehensive IT support to a globally distributed team, where 90% of users are remote workers, ensuring quick resolution of issues and minimal disruption.
  • Work closely with the Information Security team and IT team to implement security controls, support compliance initiatives, and maintain a secure IT environment.
  • Manage Zscaler ZIA for secure web access, including handling web filtering, exception management, and ensuring users have the access they need.

Hypergiant focuses on creating artificial intelligence technology that helps clients in the space, defense, and critical infrastructure sectors make better decisions. Their software products include data visualization tools that provide a clear view of specific environments, allowing users to quickly understand and respond to emerging issues. Unlike many competitors, Hypergiant tailors its solutions for high-stakes markets, ensuring that both government agencies and private companies can operate securely and efficiently. The company's goal is to empower clients to tackle complex challenges and achieve operational excellence through advanced AI solutions.

Company Stage

Seed

Total Funding

$4.9M

Headquarters

Austin, Texas

Founded

2018

Growth & Insights
Headcount

6 month growth

11%

1 year growth

11%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven data visualization tools are increasingly used in the defense sector.
  • The demand for cloud-based command and control systems is rising in military applications.
  • The healthcare sector is adopting AI for predictive analytics and operational efficiency.

What critics are saying

  • Increased competition from emerging AI startups like Worlds could challenge Hypergiant's market position.
  • The acquisition by Dallas PE firm may lead to strategic shifts disrupting operations.
  • Focus on defense projects may expose Hypergiant to regulatory challenges in the sector.

What makes Hypergiant unique

  • Hypergiant specializes in AI solutions for space, defense, and critical infrastructure sectors.
  • The company offers data visualization products for rapid decision-making in high-stakes markets.
  • Hypergiant's business model focuses on developing and licensing advanced AI solutions.

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Benefits

Unlimited Paid Time Off

Paid Vacation

14 Paid Company Holidays

Paid Maternity/Paternity Leave

Flexible Work Hours

Remote Work Options

Medical, Dental & Vision Insurance

Health Savings Account/Flexible Spending Account

Complimentary Life Insurance

Professional Development Budget

Short Term & Long Term Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Diversity & Inclusion Workplace Initiatives

INACTIVE