Expert Customer Quality Management

Job Description

- Controls deployment of LEONI and customer quality strategies and drives quality actions
- Leads regular internal and external follow-up meetings and conducts regular customer and plant visits
- Ensures that actions are compliant with customer specific requirements (CSR)
- Manages customer interface for all quality matters
- Takes actions in close consultation with management to ensure customer satisfaction
- Follows up rework for customers (customer responsibility)
- Supports during pre-production and production
- Supports internal and customer audits
- Provides support for Q improvements
- Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty)
- Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty)
- Supports by evaluating and negotiating project-specific requirements with customer
- Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers

Qualifications

• · Education Level : University Degree in technical field

  · Experience: Min 3 years in Quality Management

  · Language: Fluent English

  · Communication

  · Social & intercultural sensitivity

  · Change management

  · Target & result orientation

  · Motivation & resilience

  · Self-organization

  · Conflict management

  · Teamwork

Additional Information

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems Tunisia SARL