JP Morgan Chase

Runs a consumer bank and an investment bank

Lead Infrastructure Engineer - Nice, Nice Ntr-X, Verint, Voip, Aws

Platform EngineeringConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience.
Deep knowledge of one or more infrastructure engineering areas, including hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
Demonstrated experience using enterprise-authorized artificial intelligence capabilities to support infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate artificial-intelligence-assisted recommendations before implementation, escalate when uncertain, and ensure outcomes align with resiliency, security, and auditability expectations.
Technical lead and subject-matter-expert experience for NICE NTR-X deployment, configuration, and support.
Experience defining and implementing best practices for voice capture, data retention, failover, and resiliency using NICE NTR-X.
Experience collaborating with vendors, including NICE, to troubleshoot issues, influence roadmaps, and optimize platform usage.
Proven experience designing and managing infrastructure on Amazon Web Services and/or Microsoft Azure, including networking, storage, compute, security, and compliance frameworks.
Hands-on expertise with at least one of NICE NTR-X, Calabrio, ASC, RingCentral, Global Relay, Thetalake, Smarsh, or Verint, including setup, configuration, troubleshooting, and customization.
Strong understanding of Voice over Internet Protocol protocols, including Session Initiation Protocol and Real-time Transport Protocol, application programming interface integration, telephony systems, and call-capture workflows.
Deep knowledge of cloud infrastructure and multiple cloud technologies, with the ability to operate in and migrate across public and private clouds.

Responsibilities

Apply technical expertise and problem-solving methodologies to projects of moderate scope, executing creative solutions for design, development, and technical troubleshooting of moderately complex problems.
Use enterprise-authorized artificial intelligence capabilities to accelerate infrastructure analysis and design documentation, validate outputs, and handle operational data according to sensitivity and security requirements.
Drive a workstream or project involving one or more infrastructure engineering technologies and work with other platforms to architect and implement changes that resolve issues and modernize organizational and technology processes.
Consider upstream and downstream data, systems, and technical implications and advise on mitigation actions.
Apply reuse-first, artificial-intelligence-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable, auditable, and aligned with resiliency and security expectations.

Desired Qualifications

Experience integrating NICE NTR-X, Calabrio, ASC, RingCentral, or Verint with platforms such as Microsoft Teams, Unigy, Cisco, or Zoom.
Familiarity with cloud-based recording solutions or hybrid architectures.
Background in DevOps practices, containerization using Docker or Kubernetes, and continuous integration and continuous delivery pipelines.
Prior experience managing vendor relationships or leading platform certifications.

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the Employee Platforms team you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Serve as the technical lead and SME for NICE NTR-X deployment, configuration, and support.
Define and implement best practices for voice capture, data retention, failover, and resiliency using NICE NTR-X.
Collaborate with vendors (including NICE) to troubleshoot issues, influence roadmaps, and optimize platform usage.
Proven experience designing and managing infrastructure on AWS and/or Azure, including networking, storage, compute, security, and compliance frameworks.
Hands-on expertise with at least one of: NICE NTR-X, Calabrio, ASC, Ring Central, Global Relay, Thetalake, Smarsh, or Verint, including setup, configuration, troubleshooting, and customization.
Strong understanding of VoIP protocols (SIP, RTP), API integration, telephony systems, and call capture workflows
Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Preferred qualifications, capabilities, and skills

Experience integrating NICE NTR-X, Calabrio, ASC, Ring Central or Verint with platforms like MS Teams, Unigy, Cisco, or Zoom.
Familiarity with cloud-based recording solutions or hybrid architectures.
Background in DevOps practices, containerization (Docker/Kubernetes), and CI/CD pipelines.
Prior experience managing vendor relationships or leading platform certifications.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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