A bachelor's degree in engineering technology, industrial technology, electronics technology, or a related technical field, or equivalent education and/or work experience.
Three years of experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments.
Demonstrated knowledge of power conversion and distribution transformers.
Demonstrated presentation skills.
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
Demonstrated continuous improvement in areas of responsibility.
Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
Availability to travel domestically and internationally up to 15%, sometimes with limited notice.
Responsibilities
Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues.
Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
Track monthly warranty costs for the assigned business unit and report to the manager.
Prepare and issue Service Advices for troubleshooting to clients and field engineers.
Maintain current safety qualifications and comply with company and client safety requirements.
Resolve supplier product failures in a timely and cost-effective manner.
Respond to client issues outside standard business hours when necessary.
Investigate suggested field changes, report problems, and recommend solutions to the immediate manager, business unit management, and parent company, as applicable.
Carry out tasks assigned by the manager, provide the manager with advice, and give early notice when work cannot be delivered as specified.
Cooperate and collaborate with peers and interact across the organization as specified by the manager.
Comply with company policies, practices, and procedures, and all applicable regulations and laws.
Proactively recommend viable improvements and ensure effective utilization of business tools and processes.
Desired Qualifications
Master of Science in electrical engineering, mechanical engineering, or a related engineering field.
Proficiency in Japanese and English, both oral and written.
Working knowledge of ISO 9001:2015 quality management standards.
Demonstrated experience in photovoltaic inverter power generation.
Field Services Support Specialist (EEP26412)
TMEIC Corporation Americas · Brookshire, United States · Full-time · Posted 2026-09-23
Workplace: on_site
Department: Field Service Support PES (9291620)
Description
General Role Description
Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.
Role Accountabilities
· Evaluate and process warranty requests, replacements, and claims, expediting as necessary
· Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
· Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
· Track monthly warranty costs for assigned business unit and report to manager
· Prepare and issue Service Advices for trouble shooting to clients and field engineers
· Maintain current safety qualifications and comply with company and client safety requirements
· Resolve supplier product failures in a timely and cost- effective manner
· Respond to client issues outside of standard business hours when necessary
· Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Requirements
· Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
· 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
· Demonstrated knowledge of power conversion and distribution transformers
· Demonstrated presentation skills
· Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
· Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
· Demonstrated continuous improvement in areas of responsibility
· Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
· Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice
Preferred Qualifications
· Master of science in electrical, mechanical, or related engineering field
· Proficiency in Japanese and English languages, both oral and written
· Working knowledge of ISO 9001:2015 quality management standards
· Demonstrated experience in photovoltaic inverter power generation
Link to TMEIC Corporation Americas website
https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.