At least 2 years of hands-on experience troubleshooting hardware and software issues and delivering IT support.
A relevant diploma, certificate, or relevant work experience.
Legal eligibility to work in Canada.
Strong organizational skills and attention to detail.
Ability to communicate technical concepts clearly to non-technical users, both online and in person.
Ability to multitask in a dynamic, fast-paced environment.
Responsibilities
Set up, configure, and deploy workstations according to company standards.
Troubleshoot hardware and software issues across desktops, laptops, monitors, printers, and peripherals.
Manage manual and automated software installations, deployments, and updates.
Oversee Windows updates and data backups.
Provide end-user support.
Maintain an inventory of systems and spare parts.
Resolve internet service provider and network issues.
Provide status updates on support requests and tasks.
Create procedure documents and step-by-step guides to educate users on IT-related items.
Coordinate hardware repairs and vendor warranties.
Desired Qualifications
A degree in Information Technology or a related field, ideally focused on Networking, Security, or Programming.
Creative problem-solving ability and willingness to learn.
A professional attitude and strong work ethic.
JMT Consultants Inc. – Winnipeg
Job Type: Full-Time, Permanent
JMT Consultants is a North American-based global leader specializing in steel and concrete design solutions. Services include pre-construction modeling, structural design support, steel and concrete detailing, connection and stair engineering, panel book detailing, estimate modeling, and BIM management.
Join our dynamic and rapidly expanding team as an IT Deskside Support Technician! If you thrive in a fast-paced environment and love tackling technical challenges, this is the perfect opportunity for you.
As a key player in our IT department, you'll be the go-to expert for our users, providing top-notch support for computer hardware, applications, and software. Your days will be filled with exciting tasks like troubleshooting issues, coordinating system upgrades, deployments, and managing part replacements. Step into a role where your skills are valued, and your contributions make a real impact!
What You’ll do:
Set up, configure, and deploy workstations to company standards, ensuring a smooth start for all users
Troubleshoot hardware and software issues on a variety of devices, from desktops and laptops to monitors, printers, and peripherals—be the tech hero!
Manage manual and automated software installations, deployments, and updates, keeping our systems running smoothly and efficiently
Oversee Windows updates and data backups, safeguarding our valuable data and ensuring system reliability
Provide timely and exceptional end-user support, making a real difference in the day-to-day operations of your colleagues
Maintain an up-to-date inventory of systems and spare parts, ensuring we’re always prepared for any situation
Ensure ISP and network issues are resolved quickly, minimizing downtime and keeping everyone connected
Provide regular status updates on support requests and tasks, keeping everyone informed and in the loop Create procedure documents and step-by-step guides to empower and educate users on IT-related items Coordinatehardwarerepairsandvendorwarranties, guaranteeing our fleet of devices are functioning properly
What Makes You Stand out:
Hold a degree in Information Technology or a related field, ideally with a focus on Networking, Security, or Programming
Bring at least 2 years of hands-on experience in troubleshooting hardware/software issues and delivering exceptional IT support
Showcase your organizational skills and keen attention to detail
Communicate effectively both online and in-person, making complex technical concepts easy to understand for non-technical users
Be a fast learner with a knack for creative problem-solving
Thrive in a dynamic, fast-paced environment with the ability to multitask seamlessly
Demonstrate a professional attitude and a strong work ethic that sets you apart
Requirements:
Relevant Diploma, Certificate or work experience
Must be legally eligible to work in Canada.
Why Work for JMT Consultants? We Offer:
Competitive Salary that reflects your skills, experience, and contributions
Annual Bonus Opportunities tied to both individual and company performance
Comprehensive Benefits Packages designed to support your health and well‑being
RRSP Employer Matching Contributions to help you plan confidently for the future
Generous Personal Days to maintain balance and recharge
Professional Development Opportunities including training, mentorship, and career‑growth pathways
An Unbeatable Company Culture built on respect, teamwork, and genuine appreciation
Modern, Tech‑Savvy Company‑Provided Equipment to ensure you can do your best work
Frequent Team‑Building Events and Activities that strengthen relationships and keep work enjoyable
Leap into Action
Ready to take the next step with JMT? We’d love to hear from you. Apply with confidence and let’s start the conversation.
We appreciate the time all candidates take to apply, but we’ll only reach out to those who make the shortlist.