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Optimal HR

Fleet Card Customer Support Officer

Customer SupportPosted on Nov 12
Full-timeMarousi, GreeceNo salary listed

About the Job

Requirements

  • A degree from a Technological Educational Institute or university in economics, accounting, or Business Administration.
  • One to three years of experience in customer service or sales.
  • Very good knowledge of Microsoft Office.
  • Very good knowledge of English.
  • Ability to collaborate in a team, take initiative, stay organized, focus on results and customers, build effective relationships, and communicate directly and effectively.

Responsibilities

  • Communicate with customers to manage complex technical issues related to fleet-card operation, including issuing or cancelling cards, resolving card-functionality problems and inability to transact at specific fuel stations, addressing transaction-terminal operation, and guiding or training new card users.
  • Collaborate with corporate-card system providers on the technical operation of corporate cards.
  • Work with the Customer Experience department to support linking corporate cards with loyalty programs.
  • Work with the IT department on ongoing basic technical projects related to fleet cards, such as a new prepaid card, digital integration of new customers, and eMobility projects.
  • Manage international customers in relation to the company's cooperation in Greece, including DKV, UTA, and Q8.
  • Communicate with customers interested in purchasing gift cards.

About the Company

Optimal HR

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