Client Support Specialist Intern
About the job
- Working toward a Bachelor's degree in a Human Services-related field.
- Having basic computer skills, including familiarity with using the internet and Microsoft Word.
- Being able to navigate the online electronic medical record system CareLogic.
- Being able to work independently and manage time efficiently.
- Being able to function as a member of a multidisciplinary treatment team and work cooperatively with other agency employees.
- Being able to conduct oneself professionally and ethically with clients, coworkers, and community partners.
- Meeting the requirements of a comprehensive background investigation before joining the team.
- Provide skills-based services to assist clients and families in meeting identified goals, including coping-skills education and parenting-skills training.
- Work with children, adolescents, and/or adults as assigned.
- Link families to community resources based on their needs.
- Collaborate with Georgia HOPE/Health Connect America staff and community partners to ensure effective treatment, service provision, and case collaboration.
- Document case notes in the online electronic medical record system CareLogic.
- Attend regular team meetings.
- Attend agency trainings as needed.
- Two weeks of onboarding training, including shadowing opportunities that count toward direct hours.
- Weekly clinical supervision with a Licensed Clinical Supervisor.
- Eligibility for employment at Georgia HOPE after the internship.
- Access to free trainings and workshops supporting intern education.
- Monthly and bimonthly meetings with other interns to staff cases, discuss professional development, and build camaraderie.
- Ability to create a flexible schedule.
- Ability to work remotely when completing administrative tasks.
About the company
Health Connect America delivers behavioral health services for children, adults, and families across multiple states, in clients’ homes, communities, schools, and clinics. It provides in-home counseling, outpatient mental health care, substance use treatment, therapeutic foster care, and 24/7 crisis response, using a trauma-informed, strength-based approach to support healthy coping and family preservation. Growth has come from acquisitions (Georgia HOPE, Pinnacle Family Services, HEADS) and a SaaS-first technology strategy that helps clinicians and scales care, with Medicaid reimbursements as a major revenue source. The goal is to broaden access to integrated, community-based behavioral health services, expand service lines, and improve outcomes for individuals and families.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Franklin, Tennessee
Founded
2006
Get referred to Health Connect America
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Simplify's Take
What believers are saying
- January 26, 2026 Ohio entry opens a new Midwest market for referrals.
- May 2026 Georgia HOPE and Pinnacle expansions signal continued cross-sell and geographic growth.
- August 2026 careers page lists active hiring across ten states, indicating demand and scaling.
What critics are saying
- 2023 DOJ fine and five-year oversight make Medicaid billing compliance a board-level threat.
- Medicaid reimbursements dominate revenue; state rate cuts or audits hit margins fast.
- Expansion across Ohio, Alabama, Florida, Maryland, and Virginia strains clinician supply and execution.
What makes Health Connect America unique
- Evidence-based family-centered care spans homes, schools, communities, and offices across ten states.
- Palladium-backed roll-up adds Georgia HOPE, Pinnacle, HEADS, First Home Care, NorthStar.
- Family Centered Treatment and therapeutic foster care differentiate against office-only outpatient rivals.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
Flexible Work Hours
Mental Health Support
401(k) Retirement Plan
Health Savings Account/Flexible Spending Account