Guest Experience Driver

Job Description

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure & Experiences team as a Guest Experience Driver. This unique role offers the opportunity to showcase one of the world’s most iconic destinations while delivering a truly elevated guest experience. Combining storytelling, hospitality, and the outdoors, you will create memorable moments for guests in the heart of Banff National Park while delivering curated scenic transportation experiences to Moraine Lake, Lake Louise and others. As part of a driven and highly engaged team, you will ensure a seamless, high-end journey by welcoming guests, coordinating logistics, and providing engaging interpretation, all while upholding the highest standards of safety, service, and guest engagement. We are seeking someone who aligns with our culture and is deeply committed to delivering exceptional guest experiences at every touchpoint.

Starting Rate: $27.00 per hour.

Job Duties Include:

• Warmly welcome guests onboard the luxury shuttle and set a professional, friendly tone
• Verify attendance by checking guests in against the reservation list and ensuring accuracy

• Communicate key information about schedules, safety, and the overall experience during transit

• Act as the primary point of contact for guests while on the shuttle

• Assist with guest inquiries, special requests, and comfort throughout the ride

• Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow

• Maintain a polished, calm, and attentive presence that reflects a premium experience
• Deliver engaging, real-time interpretation, including accurate insights on Banff National Park, wildlife safety, geography, and local history
• Manage guest timing at each destination to ensure smooth departures and adherence to schedule
• Assist guests with loading and unloading personal belongings as needed
• Communicate guest numbers, timing, and operational updates with the Adventure & Experiences leadership team
• Carry out all other tasks as assigned by the Adventure & Experiences Manager or Executive Team

Qualifications

Your Skills & Qualifications:

• Valid Class 5 driver’s license in good standing, with a willingness to obtain a Class 4 license prior to the start date of employment.
• Current Standard First Aid with CPR C or higher required
• Strong knowledge of Banff National Park and surrounding attractions preferred
• Strong communication and interpersonal skills
• Fluency in English and at least one additional language as an asset (depending on guest needs)
• Previous experience in hospitality, tourism, or guest services preferred
• Ability to manage guest lists and stay organized in a fast-paced environment
• Professional demeanor with a strong focus on customer service
• Comfortable speaking in front of groups and providing clear instructions
• Previous passenger transportation or hospitality driving experience considered an asset
• Excellent organizational and problem-solving skills with the ability to adapt to changing conditions
• Professional, calm, and confident communication style when interacting with guests and colleagues
• Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff
• Ability to work split shifts including morning and afternoon scenic departures
• Comfortable working outdoors in mountain weather conditions
•  Comfortable using digital tools and technology to manage guest lists and real-time updates
•  Physically capable of lifting up to 50lbs and standing for extended periods

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]