Banquet Captain
Sonesta
Banquet Captain
Sonesta
Global hotelier operating branded properties
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What you’ll be doing
Lead and coordinate banquet service operations for meetings, conferences, weddings, social events, and catered functions.
Supervise, support, and motivate Banquet Servers and event teams to deliver exceptional guest service and operational excellence.
Review banquet event orders (BEOs), event timelines, room setups, and service requirements to ensure accurate execution.
Coordinate closely with Culinary, Banquets, Stewarding, and Food & Beverage leadership teams throughout event operations.
Oversee banquet room setup, buffet presentation, table service, beverage service, and event transitions according to hotel standards.
Monitor guest satisfaction during events and resolve service concerns quickly and professionally.
Support banquet staffing, side work assignments, operational readiness, and event flow throughout service periods.
Ensure cleanliness, organization, food safety standards, sanitation procedures, and responsible alcohol service practices are maintained at all times.
Assist with training, coaching, onboarding, and operational support for banquet team members.
Support high-volume event operations while maintaining professionalism, efficiency, and exceptional guest experiences.
Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
Any other duties assigned.
What great looks like
Previous banquet, catering, restaurant, hotel, event, or hospitality experience preferred.
Previous leadership or supervisory experience within banquet or Food & Beverage operations preferred.
Strong knowledge of banquet service standards, event operations, food & beverage service, and hospitality guest experience expectations.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to multitask and thrive in a fast-paced hospitality and events environment.
Strong attention to detail, presentation, cleanliness, and operational execution.
Ability to lead teams and remain calm under pressure during high-volume events and service periods.
Flexible availability including evenings, weekends, holidays, and late-night event support as needed.
Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
A passion for hospitality, teamwork, guest engagement, and creating exceptional event experiences.
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
Sonesta operates a global portfolio of about 1,100 hotels and 100,000+ rooms across 13 brands, including Royal Sonesta and The James, offering lodging, resorts, suites, and cruises. Its hotels provide guest rooms, dining, meeting spaces, and destination experiences, with the Sonesta Travel Pass loyalty program that lets guests earn and redeem points for free nights and perks across all properties. The company differentiates itself with a large, diversified footprint across multiple brands and price points, plus an 85-year history that emphasizes authentic, culture-driven guest experiences and service. Its goal is to grow its hotel portfolio and loyalty program while delivering genuine, culture-rich travel across its destinations.
Explore more opportunities at Sonesta