GBM

Online auction platform with bidder incentives

Agente de Mesa de Servicio

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBarranquilla, Atlantico, ColombiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in service desk support.
Technologist credential or advanced studies in Systems Engineering, Computer Engineering, Information Technology Engineering, or a related information technology field.
Knowledge of hardware and software technical support, Windows operating systems, Microsoft 365, IT service management tools, Active Directory, and incident handling under ITIL methodologies.

Responsibilities

Provide technical support to users by handling and resolving incidents related to equipment, systems, and applications, using basic knowledge of Microsoft 365 and Active Directory.
Manage email.
Manage calls.
Manage the backlog.

Descripción:

Brindar soporte técnico a usuarios, atendiendo y resolviendo incidentes relacionados con equipos, sistemas y aplicaciones, con conocimientos básicos en Microsoft 365 y AD, ofreciendo una atención rápida y eficiente.

Responsabilidades:

Gestión de correos.
Gestión de llamadas.
Gestión de backlog.

Requisitos:

Experiencia: Mínimo 1 año en atención de Mesa de Servicio
Formación: Tecnólogo o Estudiante avanzando en:

Ingeniería en Sistemas
Ingeniería en Computación
Ingeniería en Tecnologías de Información
Carreras afines al área de Tecnologías de Información

Conocimientos técnicos: Conocimientos en soporte técnico de hardware y software, sistemas operativos Windows, Microsoft 365, herramientas de gestión de servicios TI (ITSM), Active Directory y atención de incidentes bajo metodologías ITIL.

Modalidad: presencial

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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