What you will do

• Oversee Pacaso’s regional operations for Repairs and Maintenance in the Central Mountain region; build, develop, and lead team comprised of Maintenance Coordinator(s), Maintenance Manager(s), and Technician(s) across multiple sub-markets 
• Support Regional Director of Operations in developing a scalable model for Maintenance that maximizes profitability and enables Pacaso to deliver world-class properties
• Partner with cross-functional leaders and Home Management on strategic initiatives to drive down Maintenance costs, increase revenue, and optimize regional performance
• Direct daily Maintenance operations, develop SLAs, and manage KPIs; establish performance objectives and provide weekly reporting to leadership
• Facilitate onboarding of new properties by ensuring in-house maintenance work and third party vendor projects are completed on-budget, on-time, and on-brand
• Ensure Maintenance Managers are set up for success and delivering against goals; provide ongoing support, conduct trainings, identify growth opportunities, and advocate for team needs with data-driven approach  
• Identify opportunities to improve efficiency, remove bottlenecks, and streamline Maintenance operations; build consensus and alignment across Maintenance and Home Management and oversee implementation
• Develop vendor sourcing and management strategy for your region; establish deep network of high-quality vendors across trades, build Pacaso’s reputation as a credible partner, and negotiate cost-effective, competitive terms on behalf of owners and Pacaso
• Hold vendors accountable to contractual obligations and Pacaso’s quality standards during onboarding as well as ongoing operations; manage claims and partner with Legal to address any breach of contract
• Establish standards of excellence for each recurring service’s scope of work and ensure standards are being met by each vendor 
• Partner with Sr Manager of Capital Projects to determine scope, budget, and timeline for large scale capital projects
• Work closely with Home Managers to deliver an incredible owner experience; communicate effectively and lead with a collaborative, solution-first approach
• Manage escalated owner issues and incident reports
• Approve invoices and ensure all possible services are billed back to owners
• Travel to markets to conduct quarterly site visits, meet with vendors, lead trainings, and provide team with hands-on support and guidance
  
  

About you

• Minimum 5 years professional experience in service-driven property management, operations, vendor management, construction management, residential real estate development, or related field
• Familiarity with full range of construction process, including due diligence, estimating, design, planning, entitlements, permitting, pre-construction, construction, staging, and closeout 
• Experience hiring and managing a team, and managing remote resources
• Phenomenal project manager with exceptional organizational skills, written and verbal communication, and problem-solving skills
• Detail-oriented and demonstrate a proven track record of prioritizing tasks in order to meet tight deadlines
• Flexible and thrive in environments with high levels of ambiguity and shifting priorities 
• Professional demeanor and strong ability to establish positive relationships with range of stakeholders including Maintenance Managers, Home Managers, senior leadership, external vendors, and cross-functional partners
• Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
• Team player with a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
• Customer-centric mindset and approach to developing strategy; you lead with user needs
• Creative problem solver; you find innovative solutions to systemic challenges and aren’t afraid to pilot, iterate, and test assumptions
• Strong analytical skills; you take a data-driven approach to decision-making and consensus building
• Ability and willingness to travel, including outside your designated market
• Fluency in Google Suite; experience with project management tools and industry standard applications preferred
• #LI-REMOTE