Full-Time

Regional Operations Manager

Maintenance, Mountains

Posted on 5/14/2024

Pacaso

Pacaso

51-200 employees

Co-ownership service for luxury second homes

Real Estate

Senior

Remote in USA

Required Skills
Communications
Management
Requirements
  • Minimum 5 years professional experience in service-driven property management, operations, vendor management, construction management, residential real estate development, or related field
  • Familiarity with full range of construction process
  • Experience hiring and managing a team, and managing remote resources
  • Phenomenal project manager with exceptional organizational skills, written and verbal communication, and problem-solving skills
  • Detail-oriented with a proven track record of prioritizing tasks to meet tight deadlines
  • Flexible and thrive in environments with high levels of ambiguity and shifting priorities
  • Professional demeanor with strong ability to establish positive relationships with stakeholders
  • Possess a leader’s mindset and broad skillset
  • Team player with a can-do, will-do attitude
  • Customer-centric mindset and approach to developing strategy
  • Creative problem solver with innovative solutions to challenges
  • Strong analytical skills
  • Ability and willingness to travel, including outside your designated market
  • Fluency in Google Suite; experience with project management tools preferred
Responsibilities
  • Oversee regional operations for Repairs and Maintenance in the Central Mountain region
  • Support Regional Director of Operations in developing a scalable model for Maintenance
  • Partner with cross-functional leaders and Home Management on strategic initiatives
  • Direct daily Maintenance operations, develop SLAs, and manage KPIs
  • Facilitate onboarding of new properties by ensuring maintenance work is completed on-budget and on-time
  • Ensure Maintenance Managers are delivering against goals and provide ongoing support
  • Identify opportunities to improve efficiency and streamline Maintenance operations
  • Develop vendor sourcing and management strategy for the region
  • Hold vendors accountable to contractual obligations and quality standards
  • Establish standards of excellence for each service's scope of work
  • Work closely with Home Managers to deliver an incredible owner experience
  • Manage escalated owner issues and incident reports
  • Approve invoices and ensure services are billed back to owners
  • Travel to markets to conduct site visits, meet with vendors, and provide team support

Pacaso offers a co-ownership service for luxury second homes, allowing customers to purchase a share in a property-specific LLC. The company utilizes proprietary technology to simplify scheduling and management, reducing the cost and hassle of second home ownership.

Company Stage

Series C

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

8%

1 year growth

5%

2 year growth

-35%