Quality and Compliance Analyst

☎ Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

🌟 About the role

We are seeking a Quality and Compliance Analyst to help ensure every customer interaction is accurate, compliant and high quality. You will monitor and evaluate real calls, chats and emails, provide clear feedback that drives performance improvements and help safeguard both customer trust and internal compliance standards. This role is ideal for someone with strong attention to detail, excellent written communication skills and a real curiosity to understand how things work.

🚀 You will...

• Review and evaluate customer interactions against quality standards
• Score calls, chats and emails accurately and consistently
• Flag compliance issues and help prevent repeat violations
• Provide clear, constructive, actionable feedback
• Collaborate with team leads to strengthen the agent experience and overall customer satisfaction
• Report trends and insights to support quality improvements

🏆  You are...

• Curious and observant with a strong eye for detail
• A clear and professional communicator in writing
• Comfortable giving and receiving feedback
• Motivated to learn and improve continuously
• Experienced in QA or customer support is a plus but not required

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

We are hiring globally and paying $2.60/hour as a base salary with additional performance based incentives

📆Shifts

Our shifts are US time zone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

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