Operations Staff - Federal Way Performing Arts and Event Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Operations Staff are responsible for the set up, tear down, and cleaning of the venue. They are expected to changeover venue spaces between events, including during overnight changeovers. They are also responsible for regular event cleaning, scheduled deep cleaning, and general facility maintenance.

This role pays an hourly rate of $20.00-$22.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

• Keeps building and property in clean and orderly condition
• Performs routine maintenance activities
• Performs heavy cleaning duties
• Sweeps, mops, scrubs, or vacuums floors
• Gathers and empties trash
• Scrubs, sanitizes, and supplies restroom facilities
• Dusts furniture, walls, and equipment
• Cleans windows, mirrors, and partitions with soap and other cleansers
• Assist with the set up and tear down of pipe and drape, tables, chairs, and other equipment as needed in theater and meeting spaces
• Set/strike to include the manual movement of equipment throughout the facility from storage areas to event spaces and back to storage
• Review work assignments and data sheets with the Operations Manager
• Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions
• Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures
• Cleans and polishes fixtures and furniture
• Notifies managers regarding the need for repairs or additions to building operating systems
• Provide excellent customer service to both employees and guests
• Communicate and respond via radio to janitorial and operations staff calls
• Maintain equipment storage, ensure orderly and clean storage spaces
• Perform other duties as assigned by OVG management staff

Education and/or Experience

• Knowledge of standard cleaning methods and procedures
• Ability to stand, walk, and bend for many hours
• Ability to perform repetitive motion for long periods of time
• Experience with using cleaning equipment, including vacuum cleaners, floor buffers, and cleaning solutions
• Background in handling, mixing, and using cleaning chemicals
• Knowledge of occupational hazards safety rules
• Excellent communication skills
• Knowledge of various cleaning compounds necessary to the position
• Ability to read and understand English
• Ability to comprehend and follow written and verbal instructions
• Must be 18 years of age or older

Skills and Abilities

• Ability to work with minimal supervision
• Strong customer service skills
• Good verbal and interpersonal skills required
• Professional presentation, appearance and work ethic
• Ability to interact with all levels of staff including management
• Ability to work irregular hours including, evenings, weekends and holidays – Shifts vary and are dependent upon scheduled events

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Requires a large amount of walking, stair climbing, and standing to access all seating areas
• May be exposed to high noise levels
• Regularly required to use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl
• Ability to lift and push/pull objects weighing up to 50 lbs.
• Ability to stand on feet for up to 8 hours at a time, to kneel, stoop, climb stairs and reach above head as well as perform repetitive motions in connection with cleaning tasks
• Requires work in both indoor and outdoor settings and may be subjected to adverse conditions

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.