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IHG

Global hotel company

Human Resources Manager

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeThailandNo salary listedIn-person

About the Job

Requirements

  • Minimum 5 years of human resources management experience, specifically within 5-star luxury resorts or high-end hospitality environments.
  • Business-fluent Thai and English, written and spoken.
  • Deep, up-to-date knowledge of Thai Labor Law, employment regulations, and legal processes for securing expatriate visas and work permits.
  • Proven experience managing large-scale staff housing of up to 300 residents, employee welfare, and the logistics of a remote island location.
  • Strong emotional intelligence and conflict-resolution skills, with a track record of building positive community cultures.
  • Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field.
  • Must be a Thai national due to work visa restrictions.

Responsibilities

  • Support and oversee recruitment and host ratios, succession planning, and individual career development plans.
  • Conduct host satisfaction surveys and formulate corrective action.
  • Arrange periodic host meetings and awards.
  • Champion the performance management system (G&O).
  • Analyze host turnover statistics and trends.
  • Ensure job descriptions are up to date and relevant, and maintain confidential host files.
  • Support and conduct periodic salary and benefits surveys and make recommendations to remain competitive and in line with local prevailing statutes.
  • Be responsible for host accommodation and facilities, the host restaurant and host committee, career fairs, and other host activities.
  • Champion social and environmental activities in coordination with the Sustainability Director and coordinate with identified organizations to carry out planned social responsibility initiatives.
  • Continually focus on talent management for the resort.
  • Continually assess human resources practices to remain relevant and effective.
  • Operate the property in accordance with legal, statutory, and financial requirements, ensuring documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices, and budgetary controls are implemented, reviewed, and maintained.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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