Community Support Outreach Specialist

Job Summary:

The official job title is Community Support Outreach Specialist. 

The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below.

Responsibilities:

• Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness.

• Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.

• Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs.

• Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.

• Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.

• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.

• Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member’s progress towards agreed-upon goals.

• Perform additional duties as assigned.

Community Support (CS) Services:

• Housing Transition Navigation Services

• Housing Tenancy and Sustaining Services

• Community Transition Services/ Nursing Facility Transition to a Home

• Housing Deposits

• Short-Term Post-Hospitalization Housing

Education and Experience:

• High school, diploma or GED is required.

• Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.

Required Skills/Abilities: 

• Must have a valid California driver's license and valid vehicle insurance.

• Excellent communication, interpersonal, customer service, active listening and organizational skills.

• Computer skills for documentation, email and chat support. 

• Proficient speaking, reading, and typing abilities and possess strong proofreading skills.

• Proficient skills in working independently and collaboratively in a team to provide member care.

• Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously.

• Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.

• Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature.

Physical Requirements: 

• Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
• Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.
• Prolonged periods of sitting at an office desk on the computer.
• Lifting: Able to lift up to 15lbs.

Pay range 25 - 28 USD