ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Technical Communication Intern provides support to the Education team by creating and maintaining product documentation and education materials for ConnectWise University. This role will assist with creating HTML emails for product releases, develop in-app messages, help with UI/UX verbiage as well as peer review content

Essential Duties and Responsibilities:

• Designs, develops, and sends partner-facing HTML emails regarding ConnectWise product releases and notifications
• Assists with updating product documentation in help authoring platforms
• Works ticket requests from internal teams and partners to update and create guides, how to articles, FAQs and release notes
• Peer reviews, edits, and improves education assets and deliverables

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills such as, grammar, formatting, spelling, and proofreading knowledge
• English writing skills for global customer audience
• Ability to simplify and break down complex steps and technical steps that are easy to understand
• Ability to work independently or collaboratively on documentation projects
• Knowledge on how to conduct peer reviews, give feedback, and listen with empathy
• Ability to research, troubleshoot, and problem-solve to help resolve tickets and requests for colleagues and partners
• Self-starter with excellent time management and prioritization skills 

Educational/Vocational/Previous Experience Recommendations:

• Currently pursuing a Bachelor’s or Master’s degree in English, Technical Communication, or related field
• Experience with HTML, CSS, and coding languages (Preferred: Experience in Bootstrap)
• Preferred: Experience with help authoring tools or platforms

Working Conditions:

• Tampa local
• Hybrid (Onsite 1 day per week minimum at Tampa office location)
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.